Workplace engagement and workers' compensation claims as predictors for patient safety culture

Jonathon Thorp, Waheed Baqai, Dan Witters, Jim Harter, Sangeeta Agrawal, Kirti Kanitkar, James Pappas

Research output: Contribution to journalArticle

Abstract

OBJECTIVE: Demonstrate the relationship between employee engagement and workplace safety for predicting patient safety culture. INTRODUCTION: Patient safety is an issue for the U.S. health-care system, and health care has some of the highest rates of nonfatal workplace injuries. Understanding the types of injuries sustained by health-care employees, the type of safety environment employees of health-care organizations work in, and how employee engagement affects patient safety is vital to improving the safety of both employees and patients. METHODS: The Gallup Q survey and an approved, abbreviated, and validated subset of questions from the Hospital Survey on Patient Safety Culture were administered to staff at a large tertiary academic medical center in 2007 and 2009. After controlling for demographic variables, researchers conducted a longitudinal, hierarchical linear regression analysis to study the unique contributions of employee engagement, changes in employee engagement, and employee safety in predicting patient safety culture. RESULTS: Teams with higher baseline engagement, more positive change in engagement, fewer workers' compensation claims, and fewer part-time associates in previous years had stronger patient safety cultures in 2009. Baseline engagement and change in engagement were the strongest independent predictors of patient safety culture in 2009. Engagement and compensation claims were additive and complimentary predictors, independent of other variables in the analysis, including the demographic composition of the workgroups in the study. CONCLUSIONS: A synergistic effect exists between employee engagement and decreased levels of workers' compensation claims for improving patient safety culture. Organizations can improve engagement and implement safety policies, procedures, and devices for employees with an ultimate effect of improving patient safety culture.

Original languageEnglish (US)
Pages (from-to)194-201
Number of pages8
JournalJournal of Patient Safety
Volume8
Issue number4
DOIs
Publication statusPublished - Dec 2012
Externally publishedYes

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Keywords

  • employee engagement
  • Gallup Q
  • Hospital Survey on Patient Safety Culture (HSOPSC)
  • patient safety culture
  • workers' compensation claims

ASJC Scopus subject areas

  • Leadership and Management
  • Public Health, Environmental and Occupational Health

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