TY - JOUR
T1 - Working Framework for Appropriate Use of Virtual Care in Primary Care
AU - Segal, Jodi B.
AU - Davis, Stacey
AU - Dukhanin, Vadim
N1 - Funding Information:
This article was externally peer reviewed. Submitted 22 December 2021; revised 14 December 2021; revised 3 February 2022; accepted 8 February 2022. From Johns Hopkins University School of Medicine, Department of Medicine (JBS); Johns Hopkins Bloomberg School of Public Health, Department of Health Policy and Management (JBS, SD, VD). Funding: Institutional funding from the Hopkins Business of Health Initiative. None of the authors has disclosures relevant to this work. Conflict of interest: none. All of the authors meet ICJME criteria for authorship. Corresponding author: Jodi B. Segal, MD, MPH, 624 N. Broadway Room 644, Baltimore, MD 21205, 410-955-9866, Fax: 410-502-0825, (E-mail: jsegal@jhmi.edu).
Publisher Copyright:
© 2022 American Board of Family Medicine. All rights reserved.
PY - 2022/5
Y1 - 2022/5
N2 - Background: Given the absence of guidelines for use of virtual visits for primary care delivery, a framework is needed to inform the most appropriate use of virtual visits. Methods: We conducted in-depth, structured interviews of 18 patients, primary care clinicians, and other select informants. They were asked to discuss optimal, acceptable, and suboptimal uses of telemedicine for delivering care relative to in-person care delivery. The concepts expressed informed our development of a framework about appropriate use of virtual visits. Results: The 103 concepts supported 5 main themes that emerged as a framework: clinical situations which are optimal for in-person care; situations optimal for virtual visits; situations that might be exchangeable between sites; contextual factors favoring in-person care; and contextual factors favoring virtual visits. Conclusions: After further validation, we expect that this framework may guide future research and practice: it may be valuable for clinical practice redesign, for designing evaluations of the outcomes of virtual visits, for outcomes research, for patient education, for triage, and possibly for reimbursement considerations.
AB - Background: Given the absence of guidelines for use of virtual visits for primary care delivery, a framework is needed to inform the most appropriate use of virtual visits. Methods: We conducted in-depth, structured interviews of 18 patients, primary care clinicians, and other select informants. They were asked to discuss optimal, acceptable, and suboptimal uses of telemedicine for delivering care relative to in-person care delivery. The concepts expressed informed our development of a framework about appropriate use of virtual visits. Results: The 103 concepts supported 5 main themes that emerged as a framework: clinical situations which are optimal for in-person care; situations optimal for virtual visits; situations that might be exchangeable between sites; contextual factors favoring in-person care; and contextual factors favoring virtual visits. Conclusions: After further validation, we expect that this framework may guide future research and practice: it may be valuable for clinical practice redesign, for designing evaluations of the outcomes of virtual visits, for outcomes research, for patient education, for triage, and possibly for reimbursement considerations.
KW - Primary Health Care
KW - Qualitative Methods
KW - Telemedicine
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U2 - 10.3122/jabfm.2022.03.210469
DO - 10.3122/jabfm.2022.03.210469
M3 - Article
C2 - 35641060
AN - SCOPUS:85131155255
SN - 1557-2625
VL - 35
SP - 629
EP - 633
JO - Journal of the American Board of Family Medicine
JF - Journal of the American Board of Family Medicine
IS - 3
ER -