Whose experience is measured? A pilot study of patient satisfaction demographics in pediatric otolaryngology

Carrie L. Nieman, James R. Benke, Stacey L. Ishman, David F. Smith, Emily F. Boss

Research output: Contribution to journalArticle

Abstract

Objectives/Hypothesis Despite a national emphasis on patient-centered care and cultural competency, minority and low-income children continue to experience disparities in health care quality. Patient satisfaction scores are a core quality indicator. The objective of this study was to evaluate race and insurance-related disparities in parent participation with pediatric otolaryngology satisfaction surveys. Study Design Observational analysis of patient satisfaction survey respondents from a tertiary pediatric otolaryngology division. Methods Demographics of survey respondents (Press Ganey Medical Practice Survey

Original languageEnglish (US)
Pages (from-to)290-294
Number of pages5
JournalLaryngoscope
Volume124
Issue number1
DOIs
StatePublished - Jan 2014

Keywords

  • Patient satisfaction
  • family-centered care
  • health disparities
  • medical assistance
  • minority health care
  • patient experience
  • patient-centered care
  • pediatric ambulatory surgery

ASJC Scopus subject areas

  • Otorhinolaryngology

Fingerprint Dive into the research topics of 'Whose experience is measured? A pilot study of patient satisfaction demographics in pediatric otolaryngology'. Together they form a unique fingerprint.

  • Cite this