User aspects of electronic and mobile government: results from a review of current research

Huijuan Wu, A. Ant Ozok, Ayse P. Gurses, June Wei

Research output: Contribution to journalArticlepeer-review

Abstract

In this paper, the current literature was examined from the perspectives of usability and user aspects concerning electronic and mobile government (m-government) applications and services. The current and prospective application domains of e-government and m-government were analysed and current limitations were determined. Based on the literature, user interface design issues are highly significant for e-government and m-government success. Additionally, the prospects of e-government especially in healthcare area were very strong and due to the high number of conveniences it offered, m-government and corresponding user studies are expected to increase dramatically in the near future.

Original languageEnglish (US)
Pages (from-to)233-251
Number of pages19
JournalElectronic Government
Volume6
Issue number3
DOIs
StatePublished - Jan 1 2009

Keywords

  • e-government
  • electronic government
  • healthcare
  • m-government
  • mobile government
  • usability
  • user study

ASJC Scopus subject areas

  • Public Administration
  • Computer Science Applications

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