Understanding quality of care and satisfaction with sexual and reproductive healthcare among young men

Nanlesta A. Pilgrim, Jacky M. Jennings, Renata Sanders, Kathleen R. Page, Penny S. Loosier, Patricia J. Dittus, Arik V. Marcell

Research output: Contribution to journalArticlepeer-review


Introduction: Sexual and reproductive healthcare (SRHC) guidelines recommend the delivery of quality preventive SRHC to males beginning in adolescence. A quality of care (QOC) framework was used to examine factors associated with young male's perceptions of QOC and satisfaction with care, which can influence their use of SRHC. Methods: Cross-sectional surveys were conducted from August 2014 to September 2016 with 385 male patients aged 15-24 years, recruited from primary care and sexually transmitted disease (STD) clinics. Surveys measured QOC received, satisfaction with care, and domains of a QOC framework. Poisson regression analyses examined associations between the framework domains and perceived QOC as well as satisfaction with care. Results: Over half of males reported QOC as excellent (59%) and were very satisfied with services (56.7%). Excellent QOC and high satisfaction with services were associated with timely care, higher Clinician-Client Centeredness, and being a bisexual male. Excellent QOC was also associated with greater comfort in the clinic, being tested for human immunodeficiency virus/STDs, attending primary care settings, and receipt of higher number of SRHC services. Conclusions: Using a QOC framework as part of providing SRHC to young males is important to improving their perceptions of QOC and satisfaction with services.

Original languageEnglish (US)
Pages (from-to)354-366
Number of pages13
JournalJournal for Healthcare Quality
Issue number6
StatePublished - 2018


  • Adolescents
  • Patient satisfaction
  • Patient-centered care
  • Quality of care

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

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