The value of library and information services in patient care

Results of a multisite study

Joanne Gard Marshall, Julia Sollenberger, Sharon Easterby-Gannett, Lynn Kasner Morgan, Mary Lou Klem, Susan K. Cavanaugh, Kathleen Burr Oliver, Cheryl A. Thompson, Neil Romanosky, Sue Hunter

Research output: Contribution to journalArticle

Abstract

Objective: The research conducted a large-scale, multisite study on the value and impact of library and information services on patient care. Methods: The study used: (1) 2 initial focus groups of librarians; (2) a web-based survey of physicians, residents, and nurses at 56 library sites serving 118 hospitals; and (3) 24 follow-up telephone interviews. Survey respondents were asked to base their responses on a recent incident in which they had sought information for patient care. Results: Of the 16,122 survey respondents, 3/4 said that they had definitely or probably handled aspects of the patient care situation differently as a result of the information. Among the reported changes were advice given to the patient (48%), diagnosis (25%), and choice of drugs (33%), other treatment (31%), and tests (23%). Almost all of the respondents (95%) said the information resulted in a better informed clinical decision. Respondents reported that the information allowed them to avoid the following adverse events: patient misunderstanding of the disease (23%), additional tests (19%), misdiagnosis (13%), adverse drug reactions (13%), medication errors (12%), and patient mortality (6%). Conclusions: Library and information resources were perceived as valuable, and the information obtained was seen as having an impact on patient care.

Original languageEnglish (US)
Pages (from-to)38-46
Number of pages9
JournalJournal of the Medical Library Association
Volume101
Issue number1
DOIs
StatePublished - 2013
Externally publishedYes

Fingerprint

Library Services
Information Services
information service
patient care
Patient Care
Values
Libraries
drug
Librarians
telephone interview
Medication Errors
Surveys and Questionnaires
Diagnostic Errors
Drug-Related Side Effects and Adverse Reactions
Focus Groups
incident
librarian
medication
nurse
mortality

ASJC Scopus subject areas

  • Library and Information Sciences
  • Health Informatics
  • Medicine(all)

Cite this

Marshall, J. G., Sollenberger, J., Easterby-Gannett, S., Morgan, L. K., Klem, M. L., Cavanaugh, S. K., ... Hunter, S. (2013). The value of library and information services in patient care: Results of a multisite study. Journal of the Medical Library Association, 101(1), 38-46. https://doi.org/10.3163/1536-5050.101.1.007

The value of library and information services in patient care : Results of a multisite study. / Marshall, Joanne Gard; Sollenberger, Julia; Easterby-Gannett, Sharon; Morgan, Lynn Kasner; Klem, Mary Lou; Cavanaugh, Susan K.; Oliver, Kathleen Burr; Thompson, Cheryl A.; Romanosky, Neil; Hunter, Sue.

In: Journal of the Medical Library Association, Vol. 101, No. 1, 2013, p. 38-46.

Research output: Contribution to journalArticle

Marshall, JG, Sollenberger, J, Easterby-Gannett, S, Morgan, LK, Klem, ML, Cavanaugh, SK, Oliver, KB, Thompson, CA, Romanosky, N & Hunter, S 2013, 'The value of library and information services in patient care: Results of a multisite study', Journal of the Medical Library Association, vol. 101, no. 1, pp. 38-46. https://doi.org/10.3163/1536-5050.101.1.007
Marshall, Joanne Gard ; Sollenberger, Julia ; Easterby-Gannett, Sharon ; Morgan, Lynn Kasner ; Klem, Mary Lou ; Cavanaugh, Susan K. ; Oliver, Kathleen Burr ; Thompson, Cheryl A. ; Romanosky, Neil ; Hunter, Sue. / The value of library and information services in patient care : Results of a multisite study. In: Journal of the Medical Library Association. 2013 ; Vol. 101, No. 1. pp. 38-46.
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