The Telephone in Pediatric Medicine: A Review

From a review of numerous studies and reports of management of pediatric illness by tele phone, it is concluded that innovative methods of teaching effective diagnosis and management by telephone still need to be explored. More research should be done on patient outcomes to assess the adequacy of the initial decision-making process, rather than relying solely on the number of questions asked. This will necessitate studies using actual patient telephone vignettes rather than simulated ones. Finally, research needs to be done on the efficacy of the “telephone hour” used by many physicians to manage their day more efficiently. Such studies could compare patient outcome and parent and physician satisfaction, in practices where the “telephone hour” is standard, to those practices where patient calls are managed as they occur.