The impact of adverse events on clinicians: What's in a name?

Albert W. Wu, Jo Shapiro, Reema Harrison, Susan D. Scott, Cheryl Connors, Linda Kenney, Kris Vanhaecht

Research output: Contribution to journalReview articlepeer-review

Abstract

Unanticipated patient adverse events can also have a serious negative impact on clinicians. The term second victim was coined to highlight the experience of health professionals with these events and the need to effectively support them. However, there is some controversy over use of the term second victim. This article explores terminology used to describe the professionals involved in adverse events and services to support them. There is a concern that use of the term victim may connote passivity or stigmatize involved clinicians. Some patient advocates are also offended by the term, believing that it deemphasizes the experience of patients and families. Despite this, the term is now coming into widespread use by clinicians and health care managers as well as policy makers. As the importance of emotional support for clinicians continues to gain visibility, the terminology surrounding it will undoubtedly change and evolve. At this time, it may be most appropriate to label this important phenomenon in a way that local leaders are comfortable with - in a way that promotes its recognition and adoption of solutions. For example, for policy makers and health care managers, the term second victim may have value because it is memorable and connotes urgency. For support programs that appeal directly to health care workers, different language may attract more users. Debate concerning the benefits and drawbacks to this terminology will enhance and further drive its evolution, while helping retain our industry's focus on the importance of developing and evaluating programs to support clinicians in need.

Original languageEnglish (US)
Pages (from-to)65-72
Number of pages8
JournalJournal of patient safety
Volume16
Issue number1
DOIs
StatePublished - Mar 1 2020

Keywords

  • adverse event
  • medical error
  • patient safety
  • second victim

ASJC Scopus subject areas

  • Leadership and Management
  • Public Health, Environmental and Occupational Health

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