The experiences of risk managers in providing emotional support for health care workers after adverse events

Hanan Edrees, Douglas M. Brock, Albert W Wu, Patricia I. McCotter, Ron Hofeldt, Sarah E. Shannon, Thomas H. Gallagher, Andrew A. White

Research output: Contribution to journalArticle

Abstract

Risk managers often meet with health care workers who are emotionally traumatized following adverse events. We surveyed members of the American Society for Health care Risk Management (ASHRM) about their training, experience, competence, and comfort with providing emotional support to health care workers. Although risk managers reported feeling comfortable and competent in providing support, nearly all respondents prefer to receive additional training. Risk managers who were comfortable listening to and supporting health care workers were more likely to report prior training. Health care organizations implementing second victim support programs should not rely solely on risk managers to provide support, rather engage and train interested risk managers and provide them with opportunities to practice.

Original languageEnglish (US)
Pages (from-to)14-21
Number of pages8
JournalJournal of healthcare risk management : the journal of the American Society for Healthcare Risk Management
Volume35
Issue number4
DOIs
StatePublished - Apr 1 2016
Externally publishedYes

ASJC Scopus subject areas

  • Medicine(all)

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