TY - JOUR
T1 - The cost of health system change
T2 - Public discontent in five nations
AU - Donelan, Karen
AU - Blendon, Robert J.
AU - Schoen, Cathy
AU - Davis, Karen
AU - Binns, Katherine
PY - 1999
Y1 - 1999
N2 - Many nations have undergone changes in health care financing and services. The public notices policy changes in health care and frequently bears new and unexpected costs or barriers to care unwillingly. This paper presents data from surveys of about 1,000 adults conducted during April-June 1998 in each of five countries-Australia, Canada, New Zealand, the United Kingdom, and the United States-to measure public satisfaction with health care. In no nation is a majority content with the health care system. Different systems pose different problems: In systems with universal coverage, dissatisfaction is with the level of funding and administration, including queues. In the United States, the public is primarily concerned with financial access.
AB - Many nations have undergone changes in health care financing and services. The public notices policy changes in health care and frequently bears new and unexpected costs or barriers to care unwillingly. This paper presents data from surveys of about 1,000 adults conducted during April-June 1998 in each of five countries-Australia, Canada, New Zealand, the United Kingdom, and the United States-to measure public satisfaction with health care. In no nation is a majority content with the health care system. Different systems pose different problems: In systems with universal coverage, dissatisfaction is with the level of funding and administration, including queues. In the United States, the public is primarily concerned with financial access.
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U2 - 10.1377/hlthaff.18.3.206
DO - 10.1377/hlthaff.18.3.206
M3 - Article
C2 - 10388217
AN - SCOPUS:0007510718
SN - 0278-2715
VL - 18
SP - 206
EP - 216
JO - Health Affairs
JF - Health Affairs
IS - 3
ER -