TY - JOUR
T1 - The Common Attributes of Successful Care Manager Programs for High-Need, High-Cost Persons
T2 - A Cross-Case Analysis
AU - Thurber, Emilia G.
AU - Boyd, Cynthia
AU - Leff, Bruce
AU - Wolff, Jennifer
AU - Anderson, Gerard
N1 - Publisher Copyright:
Copyright © 2019 Wolters Kluwer Health, Inc. All rights reserved.
PY - 2019/10/1
Y1 - 2019/10/1
N2 - Many programs use care managers to improve care coordination for high-need, high-cost patient populations. However, little is known about how programs integrate care managers into care delivery or the attributes shared by successful programs. We used a case study approach to examine the common attributes of 10 programs for high-need, high-cost individuals utilizing a longitudinal care manager that had achieved success in reducing cost, improving quality, or increasing patient satisfaction. Through interviews with program leaders and document review, we identified 10 common attributes of successful care manager programs, offering insights for providers aiming to better serve the high-need, high-cost population.
AB - Many programs use care managers to improve care coordination for high-need, high-cost patient populations. However, little is known about how programs integrate care managers into care delivery or the attributes shared by successful programs. We used a case study approach to examine the common attributes of 10 programs for high-need, high-cost individuals utilizing a longitudinal care manager that had achieved success in reducing cost, improving quality, or increasing patient satisfaction. Through interviews with program leaders and document review, we identified 10 common attributes of successful care manager programs, offering insights for providers aiming to better serve the high-need, high-cost population.
KW - care management
KW - case study research
KW - chronic disease management
KW - chronic illness and disability
KW - health services
KW - interprofessional care
UR - http://www.scopus.com/inward/record.url?scp=85071413462&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85071413462&partnerID=8YFLogxK
U2 - 10.1097/JAC.0000000000000305
DO - 10.1097/JAC.0000000000000305
M3 - Article
C2 - 31449160
AN - SCOPUS:85071413462
SN - 0148-9917
VL - 42
SP - 230
EP - 241
JO - Journal of Ambulatory Care Management
JF - Journal of Ambulatory Care Management
IS - 4
ER -