Seamless service line management.

Mike Nugent, Kevin C. Nolan, Frank Brown, Stephanie Rogers

Research output: Contribution to journalArticlepeer-review


Memorial Hermann Health System of Houston executed a systemwide service line management model in response to the competitive pace and intensity of the market. The steps the health system took to develop and implement this model include: Recognize the burning platform. Evaluate internal readiness. Invest in early wins. Build the management model. Create a service line mantra that guides all service line initiatives.

Original languageEnglish (US)
Pages (from-to)70-75
Number of pages6
JournalHealthcare financial management : journal of the Healthcare Financial Management Association
Issue number5
StatePublished - May 2008
Externally publishedYes

ASJC Scopus subject areas

  • Medicine (miscellaneous)

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