Satisfaction and the use of humor by physicians and patients

Fabio Sala, Edward Krupat, Debra Roter

Research output: Contribution to journalArticle

Abstract

The current study investigated the extent to which various types of humor are associated with high- and low-satisfaction doctor visits and whether male and female physicians and patients differ in their use of humor. A humor coding scheme, capable of distinguishing three categories (negative, positive, and general) and ten sub-types of humor, was validated against 92 audiotaped physician-patient primary care visits, half rated high and half rated low in satisfaction. Results revealed that physicians and patients used more light humor, more humor that relieves tension, more self-effacing humor, and more positive-function humor in high satisfaction than in low-satisfaction visits. In addition, the patients of female physicians used more humor than the patients of male physicians across levels of satisfaction. The results indicate a strong association between humor and satisfaction, and suggest ways in which humor and laughter help to maintain rapportin the physician-patient relationship.

Original languageEnglish (US)
Pages (from-to)269-280
Number of pages12
JournalPsychology and Health
Volume17
Issue number3
StatePublished - Jun 2002

Fingerprint

Wit and Humor
Physicians
Laughter
Physician-Patient Relations
Patient Care

Keywords

  • Gender
  • Humor
  • Laughter
  • Patient satisfaction
  • Physician-patient relationship

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Psychology(all)

Cite this

Satisfaction and the use of humor by physicians and patients. / Sala, Fabio; Krupat, Edward; Roter, Debra.

In: Psychology and Health, Vol. 17, No. 3, 06.2002, p. 269-280.

Research output: Contribution to journalArticle

Sala, Fabio ; Krupat, Edward ; Roter, Debra. / Satisfaction and the use of humor by physicians and patients. In: Psychology and Health. 2002 ; Vol. 17, No. 3. pp. 269-280.
@article{4e902cf3dd184388ba8eab0a5e62e966,
title = "Satisfaction and the use of humor by physicians and patients",
abstract = "The current study investigated the extent to which various types of humor are associated with high- and low-satisfaction doctor visits and whether male and female physicians and patients differ in their use of humor. A humor coding scheme, capable of distinguishing three categories (negative, positive, and general) and ten sub-types of humor, was validated against 92 audiotaped physician-patient primary care visits, half rated high and half rated low in satisfaction. Results revealed that physicians and patients used more light humor, more humor that relieves tension, more self-effacing humor, and more positive-function humor in high satisfaction than in low-satisfaction visits. In addition, the patients of female physicians used more humor than the patients of male physicians across levels of satisfaction. The results indicate a strong association between humor and satisfaction, and suggest ways in which humor and laughter help to maintain rapportin the physician-patient relationship.",
keywords = "Gender, Humor, Laughter, Patient satisfaction, Physician-patient relationship",
author = "Fabio Sala and Edward Krupat and Debra Roter",
year = "2002",
month = "6",
language = "English (US)",
volume = "17",
pages = "269--280",
journal = "Psychology and Health",
issn = "0887-0446",
publisher = "Routledge",
number = "3",

}

TY - JOUR

T1 - Satisfaction and the use of humor by physicians and patients

AU - Sala, Fabio

AU - Krupat, Edward

AU - Roter, Debra

PY - 2002/6

Y1 - 2002/6

N2 - The current study investigated the extent to which various types of humor are associated with high- and low-satisfaction doctor visits and whether male and female physicians and patients differ in their use of humor. A humor coding scheme, capable of distinguishing three categories (negative, positive, and general) and ten sub-types of humor, was validated against 92 audiotaped physician-patient primary care visits, half rated high and half rated low in satisfaction. Results revealed that physicians and patients used more light humor, more humor that relieves tension, more self-effacing humor, and more positive-function humor in high satisfaction than in low-satisfaction visits. In addition, the patients of female physicians used more humor than the patients of male physicians across levels of satisfaction. The results indicate a strong association between humor and satisfaction, and suggest ways in which humor and laughter help to maintain rapportin the physician-patient relationship.

AB - The current study investigated the extent to which various types of humor are associated with high- and low-satisfaction doctor visits and whether male and female physicians and patients differ in their use of humor. A humor coding scheme, capable of distinguishing three categories (negative, positive, and general) and ten sub-types of humor, was validated against 92 audiotaped physician-patient primary care visits, half rated high and half rated low in satisfaction. Results revealed that physicians and patients used more light humor, more humor that relieves tension, more self-effacing humor, and more positive-function humor in high satisfaction than in low-satisfaction visits. In addition, the patients of female physicians used more humor than the patients of male physicians across levels of satisfaction. The results indicate a strong association between humor and satisfaction, and suggest ways in which humor and laughter help to maintain rapportin the physician-patient relationship.

KW - Gender

KW - Humor

KW - Laughter

KW - Patient satisfaction

KW - Physician-patient relationship

UR - http://www.scopus.com/inward/record.url?scp=0036014440&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0036014440&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:0036014440

VL - 17

SP - 269

EP - 280

JO - Psychology and Health

JF - Psychology and Health

SN - 0887-0446

IS - 3

ER -