Abstract
This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating procedures, exploration of users' opinions, the creation of improvement groups, and external audits or certification. The organizational response to these initiatives was diverse. External audit or certification of services seems to be the most powerful tool for change. Costing studies showed that up to 75% of the total expenditure of the agency in 2010 was spent on public health services subject to external audit or certification.
| Original language | Undefined |
|---|---|
| Pages (from-to) | 379-382 |
| Number of pages | 4 |
| Journal | Gaceta sanitaria / S.E.S.P.A.S |
| Volume | 26 |
| Issue number | 4 |
| DOIs | |
| State | Published - Jul 2012 |
| Externally published | Yes |
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Keywords
- Accreditation
- Continuous quality management
- Organization and administration
- Organizational case studies
- Public health administration
ASJC Scopus subject areas
- Public Health, Environmental and Occupational Health
Cite this
Gestión de calidad en una organización de salud pública. / Villalbí, Joan R.; Ballestín, Manuela; Casas, Conrad; Subirana, Teresa.
In: Gaceta sanitaria / S.E.S.P.A.S, Vol. 26, No. 4, 07.2012, p. 379-382.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Gestión de calidad en una organización de salud pública
AU - Villalbí, Joan R.
AU - Ballestín, Manuela
AU - Casas, Conrad
AU - Subirana, Teresa
PY - 2012/7
Y1 - 2012/7
N2 - This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating procedures, exploration of users' opinions, the creation of improvement groups, and external audits or certification. The organizational response to these initiatives was diverse. External audit or certification of services seems to be the most powerful tool for change. Costing studies showed that up to 75% of the total expenditure of the agency in 2010 was spent on public health services subject to external audit or certification.
AB - This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating procedures, exploration of users' opinions, the creation of improvement groups, and external audits or certification. The organizational response to these initiatives was diverse. External audit or certification of services seems to be the most powerful tool for change. Costing studies showed that up to 75% of the total expenditure of the agency in 2010 was spent on public health services subject to external audit or certification.
KW - Accreditation
KW - Continuous quality management
KW - Organization and administration
KW - Organizational case studies
KW - Public health administration
UR - http://www.scopus.com/inward/record.url?scp=84863187868&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84863187868&partnerID=8YFLogxK
U2 - 10.1016/j.gaceta.2011.12.009
DO - 10.1016/j.gaceta.2011.12.009
M3 - Article
C2 - 22425456
AN - SCOPUS:84863187868
VL - 26
SP - 379
EP - 382
JO - Gaceta Sanitaria
JF - Gaceta Sanitaria
SN - 0213-9111
IS - 4
ER -