Gestión de calidad en una organización de salud pública

Translated title of the contribution: Quality management in a public health agency

Joan R. Villalbí, Manuela Ballestín, Conrad Casas, Teresa Subirana

Research output: Contribution to journalArticlepeer-review


This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating procedures, exploration of users' opinions, the creation of improvement groups, and external audits or certification. The organizational response to these initiatives was diverse. External audit or certification of services seems to be the most powerful tool for change. Costing studies showed that up to 75% of the total expenditure of the agency in 2010 was spent on public health services subject to external audit or certification.

Translated title of the contributionQuality management in a public health agency
Original languageEstonian
Pages (from-to)379-382
Number of pages4
JournalGaceta Sanitaria
Issue number4
StatePublished - Jul 2012


  • Accreditation
  • Continuous quality management
  • Organization and administration
  • Organizational case studies
  • Public health administration

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health


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