Gestión de calidad en una organización de salud pública

Translated title of the contribution: Quality management in a public health agency

Joan R. Villalbí, Manuela Ballestín, Conrad Casas, Teresa Subirana

Research output: Contribution to journalArticle

Abstract

This article describes the introduction of quality improvement actions in a public health organization. After ISO 17025 accreditation, which was legally mandated, was granted to the official control laboratory, the management decided to expand a quality policy in 2003, through a series of actions based on process analysis and proposals for improvement, further definition of standard operating procedures, exploration of users' opinions, the creation of improvement groups, and external audits or certification. The organizational response to these initiatives was diverse. External audit or certification of services seems to be the most powerful tool for change. Costing studies showed that up to 75% of the total expenditure of the agency in 2010 was spent on public health services subject to external audit or certification.

Original languageUndefined
Pages (from-to)379-382
Number of pages4
JournalGaceta sanitaria / S.E.S.P.A.S
Volume26
Issue number4
DOIs
StatePublished - Jul 2012
Externally publishedYes

Fingerprint

Certification
Public Health
United States Public Health Service
Accreditation
Health Expenditures
Quality Improvement
Organizations

Keywords

  • Accreditation
  • Continuous quality management
  • Organization and administration
  • Organizational case studies
  • Public health administration

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Villalbí, J. R., Ballestín, M., Casas, C., & Subirana, T. (2012). Gestión de calidad en una organización de salud pública. Gaceta sanitaria / S.E.S.P.A.S, 26(4), 379-382. https://doi.org/10.1016/j.gaceta.2011.12.009

Gestión de calidad en una organización de salud pública. / Villalbí, Joan R.; Ballestín, Manuela; Casas, Conrad; Subirana, Teresa.

In: Gaceta sanitaria / S.E.S.P.A.S, Vol. 26, No. 4, 07.2012, p. 379-382.

Research output: Contribution to journalArticle

Villalbí, JR, Ballestín, M, Casas, C & Subirana, T 2012, 'Gestión de calidad en una organización de salud pública', Gaceta sanitaria / S.E.S.P.A.S, vol. 26, no. 4, pp. 379-382. https://doi.org/10.1016/j.gaceta.2011.12.009
Villalbí, Joan R. ; Ballestín, Manuela ; Casas, Conrad ; Subirana, Teresa. / Gestión de calidad en una organización de salud pública. In: Gaceta sanitaria / S.E.S.P.A.S. 2012 ; Vol. 26, No. 4. pp. 379-382.
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