Pursuing performance and maintaining compliance: Balancing performance improvement and accountability in Ontario's public health system

Alex Price, Robert Schwartz, Joanna E Cohen, Fran Scott, Heather Manson

Research output: Contribution to journalArticle

Abstract

This article examines the compatibility between performance improvement and compliance-based accountability in the implementation of a new system of public health performance management in Ontario. Findings from this mixed-method study show that only minor elements of performance improvement get incorporated into pre-existing compliance-based accountability structures, that reinforcement of accountability structures works to the detriment of performance improvement intentions, and that limiting managerial influence in developing performance measures and targets diminish the utility of information for improvement. The study concludes that achieving a better balance requires an alternative to top-down decision making that goes beyond consultation to include partnership.

Original languageEnglish (US)
Pages (from-to)245-266
Number of pages22
JournalCanadian Public Administration
Volume59
Issue number2
DOIs
Publication statusPublished - Jun 1 2016

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ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration

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