Pediatric caregiver attitudes and technologic readiness toward electronic follow-up communication in an urban community emergency department

Robert A Dudas, Jonathan Nicholas Pumilia, Michael Crocetti

Research output: Contribution to journalArticle

Abstract

Objective: Follow-up of pediatric patients after an emergency department (ED) visit is important for monitoring changes in patient health and informing patients of test results conducted during the visit. The telephone has been the standard method of communication, but contact rates are poor. We conducted a survey to assess pediatric caregiver attitudes toward and access to alternate electronic communication modalities after a pediatric ED encounter. Subjects and Methods: Participants (n=102) were recruited from an urban community ED and completed a 35-item questionnaire in this cross-sectional study. Results: The majority of pediatric caregivers have Internet access in their home (72%), although less than half check e-mail daily (46%). A larger percentage owns a cell phone (90%) and checks text messages daily (87%). The majority agree that more doctors should communicate by e-mail (70%), and nearly half (45%) would like to receive test results by text message. Conclusions: Caregivers of children have access to the Internet and mobile phone technologies, and many would be interested in communicating with healthcare providers following an ED visit. Cell phone and text-messaging technologies appear to be more available than e-mail and may serve as an underutilized contact method. A combination of modalities directed by caregiver preferences may improve ED follow-up contact rates.

Original languageEnglish (US)
Pages (from-to)493-496
Number of pages4
JournalTelemedicine journal and e-health : the official journal of the American Telemedicine Association
Volume19
Issue number6
DOIs
StatePublished - Jun 1 2013

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Caregivers
Hospital Emergency Service
Text Messaging
Communication
Cell Phones
Pediatrics
Postal Service
Internet
Technology
Telephone
Health Personnel
Cross-Sectional Studies
Health
Surveys and Questionnaires

Keywords

  • home health monitoring
  • telecommunications
  • telehealth

ASJC Scopus subject areas

  • Medicine(all)
  • Health Informatics
  • Health Information Management

Cite this

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title = "Pediatric caregiver attitudes and technologic readiness toward electronic follow-up communication in an urban community emergency department",
abstract = "Objective: Follow-up of pediatric patients after an emergency department (ED) visit is important for monitoring changes in patient health and informing patients of test results conducted during the visit. The telephone has been the standard method of communication, but contact rates are poor. We conducted a survey to assess pediatric caregiver attitudes toward and access to alternate electronic communication modalities after a pediatric ED encounter. Subjects and Methods: Participants (n=102) were recruited from an urban community ED and completed a 35-item questionnaire in this cross-sectional study. Results: The majority of pediatric caregivers have Internet access in their home (72{\%}), although less than half check e-mail daily (46{\%}). A larger percentage owns a cell phone (90{\%}) and checks text messages daily (87{\%}). The majority agree that more doctors should communicate by e-mail (70{\%}), and nearly half (45{\%}) would like to receive test results by text message. Conclusions: Caregivers of children have access to the Internet and mobile phone technologies, and many would be interested in communicating with healthcare providers following an ED visit. Cell phone and text-messaging technologies appear to be more available than e-mail and may serve as an underutilized contact method. A combination of modalities directed by caregiver preferences may improve ED follow-up contact rates.",
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