Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda

Juliet Nabbuye-Sekandi, Fredrick E. Makumbi, Arabat Kasangaki, Irene Betty Kizza, Joshua Tugumisirize, Edith Nshimye, Specioza Mbabali, David Peters

Research output: Contribution to journalArticle


Objectives: To identify factors associated with general satisfaction among clients attending outpatient clinics in a referral hospital in Uganda. Design: Cross-sectional exit survey of patients and care-givers in selected outpatient clinics. Setting: Seven outpatients' clinics at Mulago National Referral and Teaching Hospital. Main Outcome Measures: Mean score of clients' general satisfaction with health-care services. Results: Overall the clients' general satisfaction was suboptimal. Average satisfaction was higher among clients with a primary or secondary education compared with none, those attending HIV treatment and research clinic compared with general outpatient clients, and returning relative to new clients. Conversely, satisfaction was lower among clients incurring costs of at least '1.5 during the visit, and those reporting longer waiting time (

Original languageEnglish (US)
Article numbermzr040
Pages (from-to)516-523
Number of pages8
JournalInternational Journal for Quality in Health Care
Issue number5
Publication statusPublished - Oct 2011



  • Dimensions of health care
  • Outpatient care
  • Patient satisfaction
  • Quality improvement

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

Cite this

Nabbuye-Sekandi, J., Makumbi, F. E., Kasangaki, A., Kizza, I. B., Tugumisirize, J., Nshimye, E., ... Peters, D. (2011). Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda. International Journal for Quality in Health Care, 23(5), 516-523. [mzr040].