Patient satisfaction: Opportunities for quality improvement

Nadja Kadom, Paul Nagy

Research output: Contribution to journalArticlepeer-review

Abstract

To improve patient satisfaction, it is paramount to understand the role of perceptions, how perceptions can serve as proxies, and how they can be influenced through narration. The patient experience can be likened to a theater performance, and scripted phrases along with well-defined roles assigned to staffmembers can greatly enhance patients' experience and improve satisfaction ratings. Wait times are an important source of patient dissatisfaction and can be addressed with process mapping.

Original languageEnglish (US)
Pages (from-to)830-831
Number of pages2
JournalJournal of the American College of Radiology
Volume11
Issue number8
DOIs
StatePublished - Aug 2014

ASJC Scopus subject areas

  • Radiology Nuclear Medicine and imaging

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