TY - JOUR
T1 - Patient satisfaction between primary care providers and hospitals
T2 - A cross-sectional survey in Jilin province, China
AU - Li, Jinghua
AU - Wang, Pingping
AU - Kong, Xuan
AU - Liang, Hailun
AU - Zhang, Xiumin
AU - Shi, Leiyu
N1 - Publisher Copyright:
© The Author 2016. Published by Oxford University Press in association with the International Society for Quality in Health Care; all rights reserved.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016/6/1
Y1 - 2016/6/1
N2 - Objective: To assess patient satisfaction with outpatient and inpatient care between primary care providers and secondary/tertiary hospitals, and to examine its association with socio-demographic characteristics and type of institution, based on self-reported survey data. Design: Cross-sectional survey. Setting: Healthcare facilities within Jilin province, China. Participants: In total, 993 outpatients and 925 inpatients aged ≥15 years old were recruited. Main Outcome Measures: Patient satisfaction with the care experience. Results: Patient satisfaction with outpatient and inpatient care was significantly associated with type of healthcare delivery setting in Jilin, China. Seeking outpatient care from community health centers (CHCs) was significantly associated with a higher ratio of patient satisfaction. Patients of county and tertiary hospitals complained about long-waiting times, bad attitudes of health workers, high expense of treatment, and their overall satisfaction towards outpatient care was lower. In the terms of inpatient care, patients were more satisfied with treatment expense in CHCs compared with county hospitals. Conclusions: CHCs and hospitals face different challenges regarding patient satisfaction. Further healthcare reform in China need to adopt more measures (e.g. increasing quality of primary care, setting up a referral medical system etc.) to improve patient satisfaction.
AB - Objective: To assess patient satisfaction with outpatient and inpatient care between primary care providers and secondary/tertiary hospitals, and to examine its association with socio-demographic characteristics and type of institution, based on self-reported survey data. Design: Cross-sectional survey. Setting: Healthcare facilities within Jilin province, China. Participants: In total, 993 outpatients and 925 inpatients aged ≥15 years old were recruited. Main Outcome Measures: Patient satisfaction with the care experience. Results: Patient satisfaction with outpatient and inpatient care was significantly associated with type of healthcare delivery setting in Jilin, China. Seeking outpatient care from community health centers (CHCs) was significantly associated with a higher ratio of patient satisfaction. Patients of county and tertiary hospitals complained about long-waiting times, bad attitudes of health workers, high expense of treatment, and their overall satisfaction towards outpatient care was lower. In the terms of inpatient care, patients were more satisfied with treatment expense in CHCs compared with county hospitals. Conclusions: CHCs and hospitals face different challenges regarding patient satisfaction. Further healthcare reform in China need to adopt more measures (e.g. increasing quality of primary care, setting up a referral medical system etc.) to improve patient satisfaction.
KW - China
KW - Community health centers
KW - Inpatient care
KW - Outpatient care
KW - Patient satisfaction
KW - Primary healthcare
KW - Secondary/tertiary hospitals
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U2 - 10.1093/intqhc/mzw038
DO - 10.1093/intqhc/mzw038
M3 - Article
C2 - 27090397
AN - SCOPUS:84991333681
VL - 28
SP - 346
EP - 354
JO - International Journal for Quality in Health Care
JF - International Journal for Quality in Health Care
SN - 1353-4505
IS - 3
M1 - mzw038
ER -