Patient engagement at the point of care: Technology as an enabler

Catalina Danis, Martha Jean Marty Minniti, Sasha Ballen, Marion Ball, Scott Cashon, Margaret Piscitelli, Marjorie Miller, Robert Farrell

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

There is a long-standing interest among clinicians and researchers in the healthcare community in the role that patients’ involvement in their healthcare management might play in improving health outcomes and healthcare quality, as well as in controlling the costs of healthcare provision. Recent advances in mobile computing technology make it feasible to scale successful patient engagement programs first delivered in limited face-to-face trials to larger patient populations. However, comparatively little is known about how technology-enabled patient engagement systems might fare in deployments in clinical contexts involved in the treatment of patients with chronic diseases. We initiated a six-month trial with 25 patients to explore patient and provider interactions with one commercially available patient engagement system. We deployed the system comprised of a kiosk, mobile phone and web user interfaces to patients with a primary diagnosis of Diabetes Mellitus, type 2 or Hypertension who were receiving care at a large urban medical practice that emphasizes patient engagement. We used a mixed-methods methodology to collect qualitative and quantitative feedback on the use of the technology. We found a large range among patients in their ability to engage through the technology. Physicians were generally interested and positive about the use of the technology. We are currently exploring ways to help both stakeholders improve in incorporating the newly available data into their work practices.

Original languageEnglish (US)
Title of host publicationInformation Technology for Patient Empowerment in Healthcare
PublisherWalter de Gruyter GmbH
Pages199-226
Number of pages28
ISBN (Electronic)9781614514343
ISBN (Print)9781614515920
DOIs
StatePublished - Jan 1 2015

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science(all)
  • Arts and Humanities(all)
  • Social Sciences(all)

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  • Cite this

    Danis, C., Minniti, M. J. M., Ballen, S., Ball, M., Cashon, S., Piscitelli, M., Miller, M., & Farrell, R. (2015). Patient engagement at the point of care: Technology as an enabler. In Information Technology for Patient Empowerment in Healthcare (pp. 199-226). Walter de Gruyter GmbH. https://doi.org/10.1515/9781614514343-018