Acerca de los clientes de las organizaciones de salud pública.

Translated title of the contribution: On the clients of public health organizations

Júlia Duran, Joan R. Villalbí, Joan Guix

Research output: Contribution to journalArticlepeer-review


Public services must satisfy a variety of agents: users of these services, the citizens who pay the taxes that finance them, politicians, and those that work in them. To obtain public services that give priority to the citizen-user, knowledge of clients, their expectations, preferences, complaints and degree of satisfaction is essential. This article presents the process of internal discussion in our agency about its clients, who differ from those of an industrial or commercial organization. A proposal for the classification of clients, as well as the process that has led to a client portfolio, are presented and steps to improve services from the perspective of the client are suggested.

Translated title of the contributionOn the clients of public health organizations
Original languageSpanish
Pages (from-to)479-482
Number of pages4
JournalGaceta sanitaria / S.E.S.P.A.S
Issue number6
StatePublished - 2004

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health


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