Acerca de los clientes de las organizaciones de salud pública.

Translated title of the contribution: On the clients of public health organizations

Júlia Duran, Joan R. Villalbí, Joan Guix

Research output: Contribution to journalArticle

Abstract

Public services must satisfy a variety of agents: users of these services, the citizens who pay the taxes that finance them, politicians, and those that work in them. To obtain public services that give priority to the citizen-user, knowledge of clients, their expectations, preferences, complaints and degree of satisfaction is essential. This article presents the process of internal discussion in our agency about its clients, who differ from those of an industrial or commercial organization. A proposal for the classification of clients, as well as the process that has led to a client portfolio, are presented and steps to improve services from the perspective of the client are suggested.

Original languageSpanish
Pages (from-to)479-482
Number of pages4
JournalGaceta sanitaria / S.E.S.P.A.S
Volume18
Issue number6
StatePublished - Nov 2004
Externally publishedYes

Fingerprint

Taxes
Public Health
Organizations

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Duran, J., Villalbí, J. R., & Guix, J. (2004). Acerca de los clientes de las organizaciones de salud pública. Gaceta sanitaria / S.E.S.P.A.S, 18(6), 479-482.

Acerca de los clientes de las organizaciones de salud pública. / Duran, Júlia; Villalbí, Joan R.; Guix, Joan.

In: Gaceta sanitaria / S.E.S.P.A.S, Vol. 18, No. 6, 11.2004, p. 479-482.

Research output: Contribution to journalArticle

Duran, J, Villalbí, JR & Guix, J 2004, 'Acerca de los clientes de las organizaciones de salud pública.', Gaceta sanitaria / S.E.S.P.A.S, vol. 18, no. 6, pp. 479-482.
Duran, Júlia ; Villalbí, Joan R. ; Guix, Joan. / Acerca de los clientes de las organizaciones de salud pública. In: Gaceta sanitaria / S.E.S.P.A.S. 2004 ; Vol. 18, No. 6. pp. 479-482.
@article{693735e2d99d4ddcbeacb150ba71cae5,
title = "Acerca de los clientes de las organizaciones de salud p{\'u}blica.",
abstract = "Public services must satisfy a variety of agents: users of these services, the citizens who pay the taxes that finance them, politicians, and those that work in them. To obtain public services that give priority to the citizen-user, knowledge of clients, their expectations, preferences, complaints and degree of satisfaction is essential. This article presents the process of internal discussion in our agency about its clients, who differ from those of an industrial or commercial organization. A proposal for the classification of clients, as well as the process that has led to a client portfolio, are presented and steps to improve services from the perspective of the client are suggested.",
author = "J{\'u}lia Duran and Villalb{\'i}, {Joan R.} and Joan Guix",
year = "2004",
month = "11",
language = "Spanish",
volume = "18",
pages = "479--482",
journal = "Gaceta Sanitaria",
issn = "0213-9111",
publisher = "Ediciones Doyma, S.L.",
number = "6",

}

TY - JOUR

T1 - Acerca de los clientes de las organizaciones de salud pública.

AU - Duran, Júlia

AU - Villalbí, Joan R.

AU - Guix, Joan

PY - 2004/11

Y1 - 2004/11

N2 - Public services must satisfy a variety of agents: users of these services, the citizens who pay the taxes that finance them, politicians, and those that work in them. To obtain public services that give priority to the citizen-user, knowledge of clients, their expectations, preferences, complaints and degree of satisfaction is essential. This article presents the process of internal discussion in our agency about its clients, who differ from those of an industrial or commercial organization. A proposal for the classification of clients, as well as the process that has led to a client portfolio, are presented and steps to improve services from the perspective of the client are suggested.

AB - Public services must satisfy a variety of agents: users of these services, the citizens who pay the taxes that finance them, politicians, and those that work in them. To obtain public services that give priority to the citizen-user, knowledge of clients, their expectations, preferences, complaints and degree of satisfaction is essential. This article presents the process of internal discussion in our agency about its clients, who differ from those of an industrial or commercial organization. A proposal for the classification of clients, as well as the process that has led to a client portfolio, are presented and steps to improve services from the perspective of the client are suggested.

UR - http://www.scopus.com/inward/record.url?scp=21644461561&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=21644461561&partnerID=8YFLogxK

M3 - Article

VL - 18

SP - 479

EP - 482

JO - Gaceta Sanitaria

JF - Gaceta Sanitaria

SN - 0213-9111

IS - 6

ER -