TY - JOUR
T1 - Multi-stakeholder collaboration in the redesign of family-centered rounds process
AU - Xie, Anping
AU - Carayon, Pascale
AU - Cartmill, Randi
AU - Li, Yaqiong
AU - Cox, Elizabeth D.
AU - Plotkin, Julie A.
AU - Kelly, Michelle M.
N1 - Funding Information:
This study was supported by an AHRQ Health Services Research Demonstration and Dissemination grant, R18 HS018680 (Cox, PI), and the Clinical and Translational Science Award ( CTSA) program, previously through the National Center for Research Resources (NCRR) grant # 1UL1RR025011 , and now by the National Center for Advancing Translational Sciences (NCATS) grant # 9U54TR000021 . The authors would like to thank Betty Chewning, Michael J. Smith, Tosha B. Wetterneck and Douglas A. Wiegmann for their comments and feedback, and Ann Schoofs Hundt for her help with some of the interviews.
Publisher Copyright:
© 2014 Elsevier Ltd and The Ergonomics Society.
PY - 2015/1/1
Y1 - 2015/1/1
N2 - A human factors approach to healthcare system redesign emphasizes the involvement of multiple healthcare stakeholders (e.g., patients and families, healthcare providers) in the redesign process. This study explores the experience of multiple stakeholders with collaboration in a healthcare system redesign project. Interviews were conducted with ten stakeholder representatives who participated in the redesign of the family-centered rounds process in a pediatric hospital. Qualitative interview data were analyzed using a phenomenological approach. A model of collaborative healthcare system redesign was developed, which defined four phases (i.e., setup of the redesign team, preparation for meetings, collaboration in meetings, follow-up after meetings) and two outcomes (i.e., team outcomes, redesign outcomes) of the collaborative process. Challenges to multi-stakeholder collaboration in healthcare system redesign, such as need to represent all relevant stakeholders, scheduling of meetings and managing different perspectives, were identified.
AB - A human factors approach to healthcare system redesign emphasizes the involvement of multiple healthcare stakeholders (e.g., patients and families, healthcare providers) in the redesign process. This study explores the experience of multiple stakeholders with collaboration in a healthcare system redesign project. Interviews were conducted with ten stakeholder representatives who participated in the redesign of the family-centered rounds process in a pediatric hospital. Qualitative interview data were analyzed using a phenomenological approach. A model of collaborative healthcare system redesign was developed, which defined four phases (i.e., setup of the redesign team, preparation for meetings, collaboration in meetings, follow-up after meetings) and two outcomes (i.e., team outcomes, redesign outcomes) of the collaborative process. Challenges to multi-stakeholder collaboration in healthcare system redesign, such as need to represent all relevant stakeholders, scheduling of meetings and managing different perspectives, were identified.
KW - Family-centered rounds
KW - Healthcare system redesign
KW - Multi-stakeholder collaboration
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U2 - 10.1016/j.apergo.2014.07.011
DO - 10.1016/j.apergo.2014.07.011
M3 - Article
C2 - 25124394
AN - SCOPUS:84908217876
SN - 0003-6870
VL - 46
SP - 115
EP - 123
JO - Applied Ergonomics
JF - Applied Ergonomics
IS - Part A
ER -