Improving patient satisfaction in the orthopaedic trauma population

Brent J. Morris, Justin E. Richards, Kristin R. Archer, Melissa Lasater, Denise Rabalais, Manish K. Sethi, A. Alex Jahangir

Research output: Contribution to journalArticle

Abstract

OBJECTIVES:: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. DESIGN:: Prospective quality improvement initiative using a randomized intervention. SETTING:: Level 1 academic trauma center. PATIENTS/PARTICIPANTS:: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. INTERVENTION:: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. MAIN OUTCOME MEASURES:: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon. RESULTS:: Overall, 25 (74%) of 34 patients who received an attending biosketch card reported "excellent overall quality of doctor care," whereas only 22 (52%) of 42 patients in the control group reported "excellent overall quality of doctor care" (P = 0.05). Age, gender, race, education, insurance status, primary injury type, and the length of hospital stay were not significant with reference to "excellent" outcome. CONCLUSIONS:: Clinically significant improvements in satisfaction with the overall quality of inpatient care by the attending surgeon were identified in patients who received a biosketch card of his or her attending orthopaedic surgeon.

Original languageEnglish (US)
JournalJournal of Orthopaedic Trauma
Volume28
Issue number4
DOIs
StatePublished - 2014
Externally publishedYes

Keywords

  • Orthopaedic trauma
  • Patient satisfaction
  • Patient'physician communication
  • Pay for performance

ASJC Scopus subject areas

  • Surgery
  • Orthopedics and Sports Medicine

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  • Cite this

    Morris, B. J., Richards, J. E., Archer, K. R., Lasater, M., Rabalais, D., Sethi, M. K., & Jahangir, A. A. (2014). Improving patient satisfaction in the orthopaedic trauma population. Journal of Orthopaedic Trauma, 28(4). https://doi.org/10.1097/01.bot.0000435604.75873.ba