Improving patient satisfaction in the orthopaedic trauma population

Brent J. Morris, Justin E. Richards, Kristin R. Archer, Melissa Lasater, Denise Rabalais, Manish K. Sethi, A. Alex Jahangir

Research output: Contribution to journalArticle

Abstract

OBJECTIVES:: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. DESIGN:: Prospective quality improvement initiative using a randomized intervention. SETTING:: Level 1 academic trauma center. PATIENTS/PARTICIPANTS:: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. INTERVENTION:: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. MAIN OUTCOME MEASURES:: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon. RESULTS:: Overall, 25 (74%) of 34 patients who received an attending biosketch card reported "excellent overall quality of doctor care," whereas only 22 (52%) of 42 patients in the control group reported "excellent overall quality of doctor care" (P = 0.05). Age, gender, race, education, insurance status, primary injury type, and the length of hospital stay were not significant with reference to "excellent" outcome. CONCLUSIONS:: Clinically significant improvements in satisfaction with the overall quality of inpatient care by the attending surgeon were identified in patients who received a biosketch card of his or her attending orthopaedic surgeon.

Original languageEnglish (US)
JournalJournal of Orthopaedic Trauma
Volume28
Issue number4
DOIs
StatePublished - 2014
Externally publishedYes

Fingerprint

Patient Satisfaction
Orthopedics
Quality of Health Care
Wounds and Injuries
Population
Inpatients
Control Groups
Length of Stay
Incentive Reimbursement
Surgical Specialties
Insurance Coverage
Trauma Centers
Quality Improvement
Outcome Assessment (Health Care)
Education

Keywords

  • Orthopaedic trauma
  • Patient satisfaction
  • Patient'physician communication
  • Pay for performance

ASJC Scopus subject areas

  • Surgery
  • Orthopedics and Sports Medicine

Cite this

Morris, B. J., Richards, J. E., Archer, K. R., Lasater, M., Rabalais, D., Sethi, M. K., & Jahangir, A. A. (2014). Improving patient satisfaction in the orthopaedic trauma population. Journal of Orthopaedic Trauma, 28(4). https://doi.org/10.1097/01.bot.0000435604.75873.ba

Improving patient satisfaction in the orthopaedic trauma population. / Morris, Brent J.; Richards, Justin E.; Archer, Kristin R.; Lasater, Melissa; Rabalais, Denise; Sethi, Manish K.; Jahangir, A. Alex.

In: Journal of Orthopaedic Trauma, Vol. 28, No. 4, 2014.

Research output: Contribution to journalArticle

Morris, BJ, Richards, JE, Archer, KR, Lasater, M, Rabalais, D, Sethi, MK & Jahangir, AA 2014, 'Improving patient satisfaction in the orthopaedic trauma population', Journal of Orthopaedic Trauma, vol. 28, no. 4. https://doi.org/10.1097/01.bot.0000435604.75873.ba
Morris, Brent J. ; Richards, Justin E. ; Archer, Kristin R. ; Lasater, Melissa ; Rabalais, Denise ; Sethi, Manish K. ; Jahangir, A. Alex. / Improving patient satisfaction in the orthopaedic trauma population. In: Journal of Orthopaedic Trauma. 2014 ; Vol. 28, No. 4.
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KW - Pay for performance

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