TY - JOUR
T1 - Improving patient satisfaction in the orthopaedic trauma population
AU - Morris, Brent J.
AU - Richards, Justin E.
AU - Archer, Kristin R.
AU - Lasater, Melissa
AU - Rabalais, Denise
AU - Sethi, Manish K.
AU - Jahangir, A. Alex
PY - 2014
Y1 - 2014
N2 - OBJECTIVES:: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. DESIGN:: Prospective quality improvement initiative using a randomized intervention. SETTING:: Level 1 academic trauma center. PATIENTS/PARTICIPANTS:: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. INTERVENTION:: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. MAIN OUTCOME MEASURES:: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon. RESULTS:: Overall, 25 (74%) of 34 patients who received an attending biosketch card reported "excellent overall quality of doctor care," whereas only 22 (52%) of 42 patients in the control group reported "excellent overall quality of doctor care" (P = 0.05). Age, gender, race, education, insurance status, primary injury type, and the length of hospital stay were not significant with reference to "excellent" outcome. CONCLUSIONS:: Clinically significant improvements in satisfaction with the overall quality of inpatient care by the attending surgeon were identified in patients who received a biosketch card of his or her attending orthopaedic surgeon.
AB - OBJECTIVES:: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. DESIGN:: Prospective quality improvement initiative using a randomized intervention. SETTING:: Level 1 academic trauma center. PATIENTS/PARTICIPANTS:: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. INTERVENTION:: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. MAIN OUTCOME MEASURES:: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon. RESULTS:: Overall, 25 (74%) of 34 patients who received an attending biosketch card reported "excellent overall quality of doctor care," whereas only 22 (52%) of 42 patients in the control group reported "excellent overall quality of doctor care" (P = 0.05). Age, gender, race, education, insurance status, primary injury type, and the length of hospital stay were not significant with reference to "excellent" outcome. CONCLUSIONS:: Clinically significant improvements in satisfaction with the overall quality of inpatient care by the attending surgeon were identified in patients who received a biosketch card of his or her attending orthopaedic surgeon.
KW - Orthopaedic trauma
KW - Patient satisfaction
KW - Patient'physician communication
KW - Pay for performance
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U2 - 10.1097/01.bot.0000435604.75873.ba
DO - 10.1097/01.bot.0000435604.75873.ba
M3 - Article
C2 - 24158181
AN - SCOPUS:84897375994
SN - 0890-5339
VL - 28
JO - Journal of Orthopaedic Trauma
JF - Journal of Orthopaedic Trauma
IS - 4
ER -