Impact of the wait for an initial appointment on the rate of kept appointments at a mental health center

Gerard Gallucci, Wayne Swartz, Florence Hackerman

Research output: Contribution to journalArticle

Abstract

Failure to keep initial appointments at a community mental health center results in a burden on the staff and the center's financial resources. The authors studied referrals to an outpatient program and found that delay in scheduling appointments had a significant impact on rate of kept appointments. The impact was significant during the first week of delay and appeared to stabilize after day seven. Age influenced the rate but differed in influence between the adult and child programs. Changes aimed at reducing wait time for initial appointments may favorably affect rate of kept appointments and ultimately preserve staff and financial resources.

Original languageEnglish (US)
Pages (from-to)344-346
Number of pages3
JournalPsychiatric Services
Volume56
Issue number3
DOIs
StatePublished - Mar 2005

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Appointments and Schedules
Mental Health
mental health
staff
children's program
resources
scheduling
Community Mental Health Centers
community
Outpatients
Referral and Consultation
time

ASJC Scopus subject areas

  • Psychiatry and Mental health
  • Public Health, Environmental and Occupational Health
  • Health(social science)
  • Health Professions(all)

Cite this

Impact of the wait for an initial appointment on the rate of kept appointments at a mental health center. / Gallucci, Gerard; Swartz, Wayne; Hackerman, Florence.

In: Psychiatric Services, Vol. 56, No. 3, 03.2005, p. 344-346.

Research output: Contribution to journalArticle

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