Human factors systems approach to healthcare quality and patient safety

Pascale Carayon, Tosha B. Wetterneck, A. Joy Rivera-Rodriguez, Ann Schoofs Hundt, Peter Hoonakker, Richard Holden, Ayse P. Gurses

Research output: Contribution to journalArticlepeer-review

Abstract

Human factors systems approaches are critical for improving healthcare quality and patient safety. The SEIPS (Systems Engineering Initiative for Patient Safety) model of work system and patient safety is a human factors systems approach that has been successfully applied in healthcare research and practice. Several research and practical applications of the SEIPS model are described. Important implications of the SEIPS model for healthcare system and process redesign are highlighted. Principles for redesigning healthcare systems using the SEIPS model are described. Balancing the work system and encouraging the active and adaptive role of workers are key principles for improving healthcare quality and patient safety.

Original languageEnglish (US)
Pages (from-to)14-25
Number of pages12
JournalApplied Ergonomics
Volume45
Issue number1
DOIs
StatePublished - Jan 2014

Keywords

  • Balanced work system
  • Healthcare
  • Healthcare team
  • Macroergonomics
  • Patient safety
  • Patient-centered care
  • SEIPS model
  • Sociotechnical system

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation
  • Safety, Risk, Reliability and Quality
  • Engineering (miscellaneous)

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