Human factors systems approach to healthcare quality and patient safety

Pascale Carayon; Tosha B. Wetterneck; A. Joy Rivera-Rodriguez; Ann Schoofs Hundt; Peter Hoonakker; Richard Holden; Ayse P. Gurses

doi:10.1016/j.apergo.2013.04.023

Human factors systems approach to healthcare quality and patient safety

Pascale Carayon, Tosha B. Wetterneck, A. Joy Rivera-Rodriguez, Ann Schoofs Hundt, Peter Hoonakker, Richard Holden, Ayse P. Gurses

School of Medicine

Research output: Contribution to journal › Article › peer-review

Abstract

Human factors systems approaches are critical for improving healthcare quality and patient safety. The SEIPS (Systems Engineering Initiative for Patient Safety) model of work system and patient safety is a human factors systems approach that has been successfully applied in healthcare research and practice. Several research and practical applications of the SEIPS model are described. Important implications of the SEIPS model for healthcare system and process redesign are highlighted. Principles for redesigning healthcare systems using the SEIPS model are described. Balancing the work system and encouraging the active and adaptive role of workers are key principles for improving healthcare quality and patient safety.

Original language	English (US)
Pages (from-to)	14-25
Number of pages	12
Journal	Applied Ergonomics
Volume	45
Issue number	1
DOIs	https://doi.org/10.1016/j.apergo.2013.04.023
State	Published - Jan 2014

Keywords

Balanced work system
Healthcare
Healthcare team
Macroergonomics
Patient safety
Patient-centered care
SEIPS model
Sociotechnical system

ASJC Scopus subject areas

Human Factors and Ergonomics
Physical Therapy, Sports Therapy and Rehabilitation
Safety, Risk, Reliability and Quality
Engineering (miscellaneous)

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abstract = "Human factors systems approaches are critical for improving healthcare quality and patient safety. The SEIPS (Systems Engineering Initiative for Patient Safety) model of work system and patient safety is a human factors systems approach that has been successfully applied in healthcare research and practice. Several research and practical applications of the SEIPS model are described. Important implications of the SEIPS model for healthcare system and process redesign are highlighted. Principles for redesigning healthcare systems using the SEIPS model are described. Balancing the work system and encouraging the active and adaptive role of workers are key principles for improving healthcare quality and patient safety.",

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