Hospital RNs' experiences with disruptive behavior: A qualitative study

Jo M. Walrath, Deborah Dang, Dorothy Nyberg

Research output: Contribution to journalArticlepeer-review

39 Scopus citations


Disruptive behavior in healthcare has been identified as a threat to quality of care, nurse retention, and a culture of safety. A qualitative study elicited registered nurse experiences with disruptive clinician behavior in an acute care hospital. A conceptual framework was developed to provide a structure for organizing and describing this complex construct that includes 4 primary concepts: disruptive behaviors and its triggers, responses, and impacts.

Original languageEnglish (US)
Pages (from-to)105-116
Number of pages12
JournalJournal of nursing care quality
Issue number2
StatePublished - Apr 2010


  • Disruptive behavior
  • Focus group
  • Nurse and physician disruptive behavior
  • Qualitative study
  • Workplace aggression
  • Workplace incivility
  • Workplace violence

ASJC Scopus subject areas

  • Nursing(all)


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