Explaining Low Ratings of Patient Satisfaction Among Asian-Americans

Somnath Saha, David H. Hickam

Research output: Contribution to journalArticle

Abstract

Asian-Americans report lower levels of satisfaction with health care than other racial or ethnic groups. To determine potential reasons for this observation, we analyzed data from a national household telephone survey examining various aspects of health and health care across racial or ethnic groups. As in previous studies, Asians reported lower satisfaction with their physicians and health care services than other racial or ethnic groups, even after adjusting for demographic and health-related variables. However, Asians also reported lower satisfaction with their health insurance and with life in general and were less likely than non-Asians to have changed physicians due to dissatisfaction. We conclude that lower satisfaction ratings among Asians may be due to different response tendencies rather than to differences in quality of care. Further research is needed to explain this phenomenon and assess its potential impact on quality-of-care evaluations for clinicians and health care organizations providing care for large numbers of Asian-Americans.

Original languageEnglish (US)
Pages (from-to)256-264
Number of pages9
JournalAmerican Journal of Medical Quality
Volume18
Issue number6
StatePublished - Nov 2003
Externally publishedYes

Fingerprint

Asian Americans
Patient Satisfaction
Ethnic Groups
Delivery of Health Care
Quality of Health Care
Physicians
Health
Health Insurance
Telephone
Health Services
Demography
Organizations
Research

Keywords

  • Asian-americans
  • Ethnic groups
  • Minority groups
  • Patient satisfaction

ASJC Scopus subject areas

  • Health Policy
  • Nursing(all)

Cite this

Explaining Low Ratings of Patient Satisfaction Among Asian-Americans. / Saha, Somnath; Hickam, David H.

In: American Journal of Medical Quality, Vol. 18, No. 6, 11.2003, p. 256-264.

Research output: Contribution to journalArticle

Saha, Somnath ; Hickam, David H. / Explaining Low Ratings of Patient Satisfaction Among Asian-Americans. In: American Journal of Medical Quality. 2003 ; Vol. 18, No. 6. pp. 256-264.
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