Abstract
BACKGROUND: There is consensus that patients should be told if they are injured by medical care. However, there is little information on how they react to different methods of disclosure. OBJECTIVE: To determine if volunteers' reactions to videos of physicians disclosing adverse events are related to the physician apologizing and accepting responsibility. DESIGN: Survey of viewers randomized to watch videos of disclosures of three adverse events (missed mammogram, chemotherapy overdose, delay in surgical therapy) with designed variations in extent of apology (full, non-specific, none) and acceptance of responsibility (full, none). PARTICIPANTS: Adult volunteer sample from the general community in Baltimore. MEASUREMENTS: Viewer evaluations of physicians in the videos using standardized scales. RESULTS: Of 200 volunteers, 50% were
| Original language | English (US) |
|---|---|
| Pages (from-to) | 1012-1017 |
| Number of pages | 6 |
| Journal | Journal of General Internal Medicine |
| Volume | 24 |
| Issue number | 9 |
| DOIs | |
| State | Published - Sep 2009 |
Fingerprint
Keywords
- Apology
- Disclosure
- Medical error
- Patient perceptions
- Video
- Vignette
ASJC Scopus subject areas
- Internal Medicine
Cite this
Disclosing medical errors to patients : It's not what you say, it's what they hear. / Wu, Albert W; Huang, I. Chan; Stokes, Samantha; Pronovost, Peter J.
In: Journal of General Internal Medicine, Vol. 24, No. 9, 09.2009, p. 1012-1017.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Disclosing medical errors to patients
T2 - It's not what you say, it's what they hear
AU - Wu, Albert W
AU - Huang, I. Chan
AU - Stokes, Samantha
AU - Pronovost, Peter J.
PY - 2009/9
Y1 - 2009/9
N2 - BACKGROUND: There is consensus that patients should be told if they are injured by medical care. However, there is little information on how they react to different methods of disclosure. OBJECTIVE: To determine if volunteers' reactions to videos of physicians disclosing adverse events are related to the physician apologizing and accepting responsibility. DESIGN: Survey of viewers randomized to watch videos of disclosures of three adverse events (missed mammogram, chemotherapy overdose, delay in surgical therapy) with designed variations in extent of apology (full, non-specific, none) and acceptance of responsibility (full, none). PARTICIPANTS: Adult volunteer sample from the general community in Baltimore. MEASUREMENTS: Viewer evaluations of physicians in the videos using standardized scales. RESULTS: Of 200 volunteers, 50% were
AB - BACKGROUND: There is consensus that patients should be told if they are injured by medical care. However, there is little information on how they react to different methods of disclosure. OBJECTIVE: To determine if volunteers' reactions to videos of physicians disclosing adverse events are related to the physician apologizing and accepting responsibility. DESIGN: Survey of viewers randomized to watch videos of disclosures of three adverse events (missed mammogram, chemotherapy overdose, delay in surgical therapy) with designed variations in extent of apology (full, non-specific, none) and acceptance of responsibility (full, none). PARTICIPANTS: Adult volunteer sample from the general community in Baltimore. MEASUREMENTS: Viewer evaluations of physicians in the videos using standardized scales. RESULTS: Of 200 volunteers, 50% were
KW - Apology
KW - Disclosure
KW - Medical error
KW - Patient perceptions
KW - Video
KW - Vignette
UR - http://www.scopus.com/inward/record.url?scp=68949197263&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=68949197263&partnerID=8YFLogxK
U2 - 10.1007/s11606-009-1044-3
DO - 10.1007/s11606-009-1044-3
M3 - Article
VL - 24
SP - 1012
EP - 1017
JO - Journal of General Internal Medicine
JF - Journal of General Internal Medicine
SN - 0884-8734
IS - 9
ER -