Diagnosing friction points in multicultural team performance: A rationale and measurement approach

Michael Rosen, Jessica L. Wildman, Wendy L. Bedwell, Barbara Fritzsche, Eduardo Salas, C. Shawn Burke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In modem military and civilian organizations, teams are increasingly composed of members from very different cultural backgrounds. This heterogeneity in cultural composition poses a unique set of challenges on the process of building and maintaining effective teams. This paper describes the concept of friction points in multicultural team performance, establishes their importance, and outlines an approach to measurement. Information from the proposed measurement process can be used to identify friction points in multicultural teams for the purposes of research as well as for developing various interventions in the field such as job aides (e.g., team metacognitive checklists), and generating feedback and remediation during training.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society
Pages753-757
Number of pages5
Volume2
StatePublished - 2008
Externally publishedYes
Event52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 - New York, NY, United States
Duration: Sep 22 2008Sep 26 2008

Other

Other52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
CountryUnited States
CityNew York, NY
Period9/22/089/26/08

Fingerprint

Friction
Modems
Remediation
performance
Feedback
Chemical analysis
Military

ASJC Scopus subject areas

  • Human Factors and Ergonomics

Cite this

Rosen, M., Wildman, J. L., Bedwell, W. L., Fritzsche, B., Salas, E., & Burke, C. S. (2008). Diagnosing friction points in multicultural team performance: A rationale and measurement approach. In Proceedings of the Human Factors and Ergonomics Society (Vol. 2, pp. 753-757)

Diagnosing friction points in multicultural team performance : A rationale and measurement approach. / Rosen, Michael; Wildman, Jessica L.; Bedwell, Wendy L.; Fritzsche, Barbara; Salas, Eduardo; Burke, C. Shawn.

Proceedings of the Human Factors and Ergonomics Society. Vol. 2 2008. p. 753-757.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Rosen, M, Wildman, JL, Bedwell, WL, Fritzsche, B, Salas, E & Burke, CS 2008, Diagnosing friction points in multicultural team performance: A rationale and measurement approach. in Proceedings of the Human Factors and Ergonomics Society. vol. 2, pp. 753-757, 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008, New York, NY, United States, 9/22/08.
Rosen M, Wildman JL, Bedwell WL, Fritzsche B, Salas E, Burke CS. Diagnosing friction points in multicultural team performance: A rationale and measurement approach. In Proceedings of the Human Factors and Ergonomics Society. Vol. 2. 2008. p. 753-757
Rosen, Michael ; Wildman, Jessica L. ; Bedwell, Wendy L. ; Fritzsche, Barbara ; Salas, Eduardo ; Burke, C. Shawn. / Diagnosing friction points in multicultural team performance : A rationale and measurement approach. Proceedings of the Human Factors and Ergonomics Society. Vol. 2 2008. pp. 753-757
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