Diagnosing friction points in multicultural team performance: A rationale and measurement approach

Michael A. Rosen, Jessica L. Wildman, Wendy L. Bedwell, Barbara Fritzsche, Eduardo Salas, C. Shawn Burke

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In modem military and civilian organizations, teams are increasingly composed of members from very different cultural backgrounds. This heterogeneity in cultural composition poses a unique set of challenges on the process of building and maintaining effective teams. This paper describes the concept of friction points in multicultural team performance, establishes their importance, and outlines an approach to measurement. Information from the proposed measurement process can be used to identify friction points in multicultural teams for the purposes of research as well as for developing various interventions in the field such as job aides (e.g., team metacognitive checklists), and generating feedback and remediation during training.

Original languageEnglish (US)
Title of host publication52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
Pages753-757
Number of pages5
StatePublished - Dec 1 2008
Externally publishedYes
Event52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 - New York, NY, United States
Duration: Sep 22 2008Sep 26 2008

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume2
ISSN (Print)1071-1813

Other

Other52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008
CountryUnited States
CityNew York, NY
Period9/22/089/26/08

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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  • Cite this

    Rosen, M. A., Wildman, J. L., Bedwell, W. L., Fritzsche, B., Salas, E., & Burke, C. S. (2008). Diagnosing friction points in multicultural team performance: A rationale and measurement approach. In 52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 (pp. 753-757). (Proceedings of the Human Factors and Ergonomics Society; Vol. 2).