@inproceedings{bd23b82ff21e4201b3146ebc6c88f7e1,
title = "Diagnosing friction points in multicultural team performance: A rationale and measurement approach",
abstract = "In modem military and civilian organizations, teams are increasingly composed of members from very different cultural backgrounds. This heterogeneity in cultural composition poses a unique set of challenges on the process of building and maintaining effective teams. This paper describes the concept of friction points in multicultural team performance, establishes their importance, and outlines an approach to measurement. Information from the proposed measurement process can be used to identify friction points in multicultural teams for the purposes of research as well as for developing various interventions in the field such as job aides (e.g., team metacognitive checklists), and generating feedback and remediation during training.",
author = "Rosen, {Michael A.} and Wildman, {Jessica L.} and Bedwell, {Wendy L.} and Barbara Fritzsche and Eduardo Salas and Burke, {C. Shawn}",
year = "2008",
language = "English (US)",
isbn = "9781605606859",
series = "Proceedings of the Human Factors and Ergonomics Society",
pages = "753--757",
booktitle = "52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008",
note = "52nd Human Factors and Ergonomics Society Annual Meeting, HFES 2008 ; Conference date: 22-09-2008 Through 26-09-2008",
}