Cross-cultural influence on communication effectiveness and user interface design

Anping Xie, P. L.Patrick Rau, Yuchien Tseng, Hui Su, Chen Zhao

Research output: Contribution to journalArticle

Abstract

The objective of this study was to investigate the impact of cultural diversity on communication effectiveness with different communication styles and to apply the results in the field of user interface design for computer-based communication systems. The scope of this study was limited to the relationship between context and verbal/nonverbal communication, and also the relationship between power distance and communication interaction. The results indicated that high context people (HCP) had better communication effectiveness in comprehending nonverbal clues than low context people (LCP), while LCP had better communication effectiveness in verbal communication than their counterparts. It was also found that high power distance people (HPDP) could not communicate as effectively as low power distance people (LPDP) during communication with interaction, but there was no significant difference between HPDP and LPDP in dealing with communication without interaction.

Original languageEnglish (US)
Pages (from-to)11-20
Number of pages10
JournalInternational Journal of Intercultural Relations
Volume33
Issue number1
DOIs
StatePublished - Jan 1 2009

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Keywords

  • Communication with/without interaction
  • Context
  • Power distance
  • User interface design
  • Verbal/nonverbal communication

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Sociology and Political Science

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