Critical care physician cognitive task analysis

An exploratory study

James C Fackler, Charles Watts, Anna Grome, Thomas Miller, Beth Crandall, Peter Pronovost

Research output: Contribution to journalArticle

Abstract

Introduction: For better or worse, the imposition of work-hour limitations on house-staff has imperiled continuity and/or improved decision-making. Regardless, the workflow of every physician team in every academic medical centre has been irrevocably altered. We explored the use of cognitive task analysis (CTA) techniques, most commonly used in other high-stress and time-sensitive environments, to analyse key cognitive activities in critical care medicine. The study objective was to assess the usefulness of CTA as an analytical tool in order that physician cognitive tasks may be understood and redistributed within the work-hour limited medical decision-making teams. Methods: After approval from each Institutional Review Board, two intensive care units (ICUs) within major university teaching hospitals served as data collection sites for CTA observations and interviews of critical care providers. Results: Five broad categories of cognitive activities were identified: pattern recognition; uncertainty management; strategic vs. tactical thinking; team coordination and maintenance of common ground; and creation and transfer of meaning through stories. Conclusions: CTA within the framework of Naturalistic Decision Making is a useful tool to understand the critical care process of decision-making and communication. The separation of strategic and tactical thinking has implications for workflow redesign. Given the global push for work-hour limitations, such workflow redesign is occurring. Further work with CTA techniques will provide important insights toward rational, rather than random, workflow changes.

Original languageEnglish (US)
Article numberR33
JournalCritical Care
Volume13
Issue number2
DOIs
StatePublished - Mar 5 2009

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Workflow
Critical Care
Physicians
Decision Making
Research Ethics Committees
Internship and Residency
Teaching Hospitals
Uncertainty
Intensive Care Units
Communication
Maintenance
Medicine
Interviews
Thinking

ASJC Scopus subject areas

  • Critical Care and Intensive Care Medicine
  • Medicine(all)

Cite this

Fackler, J. C., Watts, C., Grome, A., Miller, T., Crandall, B., & Pronovost, P. (2009). Critical care physician cognitive task analysis: An exploratory study. Critical Care, 13(2), [R33]. https://doi.org/10.1186/cc7740

Critical care physician cognitive task analysis : An exploratory study. / Fackler, James C; Watts, Charles; Grome, Anna; Miller, Thomas; Crandall, Beth; Pronovost, Peter.

In: Critical Care, Vol. 13, No. 2, R33, 05.03.2009.

Research output: Contribution to journalArticle

Fackler, JC, Watts, C, Grome, A, Miller, T, Crandall, B & Pronovost, P 2009, 'Critical care physician cognitive task analysis: An exploratory study', Critical Care, vol. 13, no. 2, R33. https://doi.org/10.1186/cc7740
Fackler JC, Watts C, Grome A, Miller T, Crandall B, Pronovost P. Critical care physician cognitive task analysis: An exploratory study. Critical Care. 2009 Mar 5;13(2). R33. https://doi.org/10.1186/cc7740
Fackler, James C ; Watts, Charles ; Grome, Anna ; Miller, Thomas ; Crandall, Beth ; Pronovost, Peter. / Critical care physician cognitive task analysis : An exploratory study. In: Critical Care. 2009 ; Vol. 13, No. 2.
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