TY - JOUR
T1 - Consumers' association of hospital reputation with healthcare quality
AU - Ziemba, Justin
AU - Arenberg, Steven
AU - Reustle, Holly
AU - Allaf, Mohamad E.
AU - Haldeman, Dalal
PY - 2019/7/1
Y1 - 2019/7/1
N2 - Why consumers consistently rank hospital reputation as one of the most important factors when selecting health care services remains unknown. We hypothesized that this is explained by consumers associating reputation with objective quality. We performed a cross-sectional, US population-based survey of consumers N = 23,410 exploring this association. A Spearman rank order correlation was used to measure the strength of this relationship. Subgroups of consumers more likely to associate the two was explored with multivariable logistic regression. Consumers commonly agree 56% that a hospital's reputation is the same as its quality of health care. Consumers also associate hospital reputation with the belief that they will be less like to suffer a complication ρ = 0.509 or die ρ = 0.441, although the strength of these relationships were modest all p < 0.01. Consumers who were male OR: 0.84, Hispanic OR: 0.82, African American OR: 0.86, married OR: 0.85, self-reported as healthy OR: 0.67, and had a recent hospitalization OR: 0.70 were less likely to believe that reputation and quality were equivalent all p < 0.01. This data suggests that consumers link the construct of hospital reputation with objective health care quality, but this pattern of behavior is of concern, particularly when reputation does not align with objective data.
AB - Why consumers consistently rank hospital reputation as one of the most important factors when selecting health care services remains unknown. We hypothesized that this is explained by consumers associating reputation with objective quality. We performed a cross-sectional, US population-based survey of consumers N = 23,410 exploring this association. A Spearman rank order correlation was used to measure the strength of this relationship. Subgroups of consumers more likely to associate the two was explored with multivariable logistic regression. Consumers commonly agree 56% that a hospital's reputation is the same as its quality of health care. Consumers also associate hospital reputation with the belief that they will be less like to suffer a complication ρ = 0.509 or die ρ = 0.441, although the strength of these relationships were modest all p < 0.01. Consumers who were male OR: 0.84, Hispanic OR: 0.82, African American OR: 0.86, married OR: 0.85, self-reported as healthy OR: 0.67, and had a recent hospitalization OR: 0.70 were less likely to believe that reputation and quality were equivalent all p < 0.01. This data suggests that consumers link the construct of hospital reputation with objective health care quality, but this pattern of behavior is of concern, particularly when reputation does not align with objective data.
KW - consumer preference
KW - public opinion
KW - quality of care
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U2 - 10.1097/JHQ.0000000000000167
DO - 10.1097/JHQ.0000000000000167
M3 - Article
C2 - 30358634
AN - SCOPUS:85069288305
VL - 41
SP - 251
EP - 258
JO - Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals
JF - Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals
SN - 1062-2551
IS - 4
ER -