TY - JOUR
T1 - Conceptualizing sociotechnical system boundaries in healthcare settings
T2 - Human Factors and Ergonomics Society 2016 International Annual Meeting, HFES 2016
AU - Xie, Anping
AU - Gurses, Ayse P.
AU - Hundt, Ann Schoofs
AU - Steege, Linsey
AU - Valdez, Rupa S.
AU - Werner, Nicole E.
N1 - Funding Information:
The research presented by Dr. Valdez was supported by the Agency for Healthcare Research and Quality (1 R36 HS018809-1, R03 HS22930-01, 1 R21 HS023849-01). The research presented by Dr. Hundt was supported by the Agency for Healthcare Research and Quality (grant # R01HS022086, PI: Carayon) and the Clinical and Translational Science Award (CTSA) program, through the NIH National Center for Advancing Translational Sciences (NCATS) (grant UL1TR000427, PI: Drezner). The research presented by Dr. Werner was supported by the Agency for Healthcare Research and Quality (grant # 1K08HS022916; PI: Arbaje). The research presented by Dr. Gurses was supported by the Agency for Healthcare Research and Quality (grant # R01 HS023837-01, PI: Gurses; grant # K01 HS018762, PI: Gurses). This content is solely the responsibility of the authors and does not necessarily represent the official views of the Agency for Healthcare Research and Quality.
Publisher Copyright:
Copyright 2016 by Human Factors and Ergonomics Society.
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2016
Y1 - 2016
N2 - Healthcare systems are complex dynamic sociotechnical systems, in which groups of people (e.g., patients and families, clinicians) interact with different technologies (e.g., clinical decision support system, consumer health information technology) in various physical (e.g., hospital, patient home) and organizational (e.g., teamwork, culture) environments (Carayon et al., 2006; Effken, 2002; Kleiner, 2007). The complex and dynamic nature of healthcare systems results in their boundaries being increasingly fuzzy (Carayon et al., 2011; Plsek & Greenhalgh, 2001). People are no longer constrained to work in single local work systems. Instead, they work in teams across different system boundaries, including organizational, hierarchical, cultural, spatial, temporal, and process boundaries (Carayon, 2006; Karsh & Alper, 2005). New conceptualizations of healthcare system boundaries are needed to take into consideration the characteristics of complex sociotechnical systems (Carayon et al., 2015). We convene this panel to address the general question of how to conceptualize sociotechnical system boundaries in healthcare. Five panelists present examples from their respective research to illustrate the conceptualization of sociotechnical system boundaries in different healthcare domains.
AB - Healthcare systems are complex dynamic sociotechnical systems, in which groups of people (e.g., patients and families, clinicians) interact with different technologies (e.g., clinical decision support system, consumer health information technology) in various physical (e.g., hospital, patient home) and organizational (e.g., teamwork, culture) environments (Carayon et al., 2006; Effken, 2002; Kleiner, 2007). The complex and dynamic nature of healthcare systems results in their boundaries being increasingly fuzzy (Carayon et al., 2011; Plsek & Greenhalgh, 2001). People are no longer constrained to work in single local work systems. Instead, they work in teams across different system boundaries, including organizational, hierarchical, cultural, spatial, temporal, and process boundaries (Carayon, 2006; Karsh & Alper, 2005). New conceptualizations of healthcare system boundaries are needed to take into consideration the characteristics of complex sociotechnical systems (Carayon et al., 2015). We convene this panel to address the general question of how to conceptualize sociotechnical system boundaries in healthcare. Five panelists present examples from their respective research to illustrate the conceptualization of sociotechnical system boundaries in different healthcare domains.
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U2 - 10.1177/1541931213601198
DO - 10.1177/1541931213601198
M3 - Conference article
AN - SCOPUS:85021784830
SN - 1071-1813
SP - 865
EP - 869
JO - Proceedings of the Human Factors and Ergonomics Society
JF - Proceedings of the Human Factors and Ergonomics Society
Y2 - 19 September 2016 through 23 September 2016
ER -