Communication of laboratory data and diagnostic test results to hospitalized patients: A study of preferences and recall

Muhammad W. Athar, Christine Mativo, Regina Landis, Scott Wright

Research output: Contribution to journalArticle

Abstract

Objective: To assess patients’ preferences with respect to different methods of receiving test results while they were hospitalized and to determine whether the different modes of communication of the test results were associated with better recall. Methods: Five discrete test results were shared with adult inpatients on general medicine service (blood pressure, white blood cell count, hematocrit, creatinine, and chest X-ray). The information was delivered by a physician in one of three ways: 1) verbally, 2) explained with a print out of the results, or 3) described while showing results on a computer monitor (electronic). The same physician returned within 3 hours to assess recall and satisfaction with the way patients received their results. Results: All the patients (100%) receiving their results in written format were satisfied with the mode of communication as compared to electronic format (86%) or verbally (79%) (P=0.02). Fifty percent of patients in the computer format group could recall four or more test results at the follow-up, as compared to 43% in printed group and 24% who were informed of their results verbally (P=0.35). Conclusion: Patients most appreciated receiving test results in written form while in the hospital, and this delivery method was as good as any other method with respect to recall.

Original languageEnglish (US)
Pages (from-to)1409-1413
Number of pages5
JournalPatient Preference and Adherence
Volume10
DOIs
StatePublished - Jul 28 2016

Fingerprint

Routine Diagnostic Tests
diagnostic
Communication
communication
Physicians
physician
Patient Preference
electronics
general medicine
Leukocyte Count
Hematocrit
Inpatients
Creatinine
Thorax
X-Rays
Medicine
Blood Pressure
Group

Keywords

  • Patient preference
  • Patient satisfaction
  • Patient-centered care

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Medicine (miscellaneous)
  • Health Policy
  • Pharmacology, Toxicology and Pharmaceutics (miscellaneous)

Cite this

Communication of laboratory data and diagnostic test results to hospitalized patients : A study of preferences and recall. / Athar, Muhammad W.; Mativo, Christine; Landis, Regina; Wright, Scott.

In: Patient Preference and Adherence, Vol. 10, 28.07.2016, p. 1409-1413.

Research output: Contribution to journalArticle

@article{11c0322d88a746af876eb7ff03ad59ea,
title = "Communication of laboratory data and diagnostic test results to hospitalized patients: A study of preferences and recall",
abstract = "Objective: To assess patients’ preferences with respect to different methods of receiving test results while they were hospitalized and to determine whether the different modes of communication of the test results were associated with better recall. Methods: Five discrete test results were shared with adult inpatients on general medicine service (blood pressure, white blood cell count, hematocrit, creatinine, and chest X-ray). The information was delivered by a physician in one of three ways: 1) verbally, 2) explained with a print out of the results, or 3) described while showing results on a computer monitor (electronic). The same physician returned within 3 hours to assess recall and satisfaction with the way patients received their results. Results: All the patients (100{\%}) receiving their results in written format were satisfied with the mode of communication as compared to electronic format (86{\%}) or verbally (79{\%}) (P=0.02). Fifty percent of patients in the computer format group could recall four or more test results at the follow-up, as compared to 43{\%} in printed group and 24{\%} who were informed of their results verbally (P=0.35). Conclusion: Patients most appreciated receiving test results in written form while in the hospital, and this delivery method was as good as any other method with respect to recall.",
keywords = "Patient preference, Patient satisfaction, Patient-centered care",
author = "Athar, {Muhammad W.} and Christine Mativo and Regina Landis and Scott Wright",
year = "2016",
month = "7",
day = "28",
doi = "10.2147/PPA.S111190",
language = "English (US)",
volume = "10",
pages = "1409--1413",
journal = "Patient Preference and Adherence",
issn = "1177-889X",
publisher = "Dove Medical Press Ltd.",

}

TY - JOUR

T1 - Communication of laboratory data and diagnostic test results to hospitalized patients

T2 - A study of preferences and recall

AU - Athar, Muhammad W.

AU - Mativo, Christine

AU - Landis, Regina

AU - Wright, Scott

PY - 2016/7/28

Y1 - 2016/7/28

N2 - Objective: To assess patients’ preferences with respect to different methods of receiving test results while they were hospitalized and to determine whether the different modes of communication of the test results were associated with better recall. Methods: Five discrete test results were shared with adult inpatients on general medicine service (blood pressure, white blood cell count, hematocrit, creatinine, and chest X-ray). The information was delivered by a physician in one of three ways: 1) verbally, 2) explained with a print out of the results, or 3) described while showing results on a computer monitor (electronic). The same physician returned within 3 hours to assess recall and satisfaction with the way patients received their results. Results: All the patients (100%) receiving their results in written format were satisfied with the mode of communication as compared to electronic format (86%) or verbally (79%) (P=0.02). Fifty percent of patients in the computer format group could recall four or more test results at the follow-up, as compared to 43% in printed group and 24% who were informed of their results verbally (P=0.35). Conclusion: Patients most appreciated receiving test results in written form while in the hospital, and this delivery method was as good as any other method with respect to recall.

AB - Objective: To assess patients’ preferences with respect to different methods of receiving test results while they were hospitalized and to determine whether the different modes of communication of the test results were associated with better recall. Methods: Five discrete test results were shared with adult inpatients on general medicine service (blood pressure, white blood cell count, hematocrit, creatinine, and chest X-ray). The information was delivered by a physician in one of three ways: 1) verbally, 2) explained with a print out of the results, or 3) described while showing results on a computer monitor (electronic). The same physician returned within 3 hours to assess recall and satisfaction with the way patients received their results. Results: All the patients (100%) receiving their results in written format were satisfied with the mode of communication as compared to electronic format (86%) or verbally (79%) (P=0.02). Fifty percent of patients in the computer format group could recall four or more test results at the follow-up, as compared to 43% in printed group and 24% who were informed of their results verbally (P=0.35). Conclusion: Patients most appreciated receiving test results in written form while in the hospital, and this delivery method was as good as any other method with respect to recall.

KW - Patient preference

KW - Patient satisfaction

KW - Patient-centered care

UR - http://www.scopus.com/inward/record.url?scp=84985040935&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84985040935&partnerID=8YFLogxK

U2 - 10.2147/PPA.S111190

DO - 10.2147/PPA.S111190

M3 - Article

C2 - 27536072

AN - SCOPUS:84985040935

VL - 10

SP - 1409

EP - 1413

JO - Patient Preference and Adherence

JF - Patient Preference and Adherence

SN - 1177-889X

ER -