Communication coaching: A case study of family caregiver burden

Elaine Wittenberg, Betty Ferrell, Marianna Koczywas, Catherine Del Ferraro

Research output: Contribution to journalArticle

Abstract

BACKGROUND: Problematic communication among providers, patients, and their family members can affect the quality of patient care, causing stress to all parties involved and decreased opportunities for collaborative decision making. OBJECTIVES: The purpose of this article is to present one case from a pilot study of a family caregiver intervention focused on communication. METHODS: The nurse-delivered communication intervention includes a written communication guide for family caregivers, as well as a one-time nurse communication coaching call. The call is aimed at identifying caregiver communication concerns, providing communication education, and role playing problematic communication. FINDINGS: Psychological distress and caregiver confidence in communication were improved for the caregiver. Data presented from the case study demonstrate the need for family caregiver communication support and training and the potential benefits of such training.

Original languageEnglish (US)
Pages (from-to)219-225
Number of pages7
JournalClinical Journal of Oncology Nursing
Volume21
Issue number2
DOIs
StatePublished - Apr 1 2017
Externally publishedYes

Fingerprint

Caregivers
Communication
Nurses
Mentoring
Role Playing
Training Support
Quality of Health Care
Decision Making
Patient Care
Psychology
Education

Keywords

  • Caregiver burden
  • Communication
  • Family caregiver

ASJC Scopus subject areas

  • Oncology
  • Oncology(nursing)

Cite this

Communication coaching : A case study of family caregiver burden. / Wittenberg, Elaine; Ferrell, Betty; Koczywas, Marianna; Ferraro, Catherine Del.

In: Clinical Journal of Oncology Nursing, Vol. 21, No. 2, 01.04.2017, p. 219-225.

Research output: Contribution to journalArticle

Wittenberg, E, Ferrell, B, Koczywas, M & Ferraro, CD 2017, 'Communication coaching: A case study of family caregiver burden', Clinical Journal of Oncology Nursing, vol. 21, no. 2, pp. 219-225. https://doi.org/10.1188/17.CJON.219-225
Wittenberg, Elaine ; Ferrell, Betty ; Koczywas, Marianna ; Ferraro, Catherine Del. / Communication coaching : A case study of family caregiver burden. In: Clinical Journal of Oncology Nursing. 2017 ; Vol. 21, No. 2. pp. 219-225.
@article{b8c319d9f4c34989bef61685ee162011,
title = "Communication coaching: A case study of family caregiver burden",
abstract = "BACKGROUND: Problematic communication among providers, patients, and their family members can affect the quality of patient care, causing stress to all parties involved and decreased opportunities for collaborative decision making. OBJECTIVES: The purpose of this article is to present one case from a pilot study of a family caregiver intervention focused on communication. METHODS: The nurse-delivered communication intervention includes a written communication guide for family caregivers, as well as a one-time nurse communication coaching call. The call is aimed at identifying caregiver communication concerns, providing communication education, and role playing problematic communication. FINDINGS: Psychological distress and caregiver confidence in communication were improved for the caregiver. Data presented from the case study demonstrate the need for family caregiver communication support and training and the potential benefits of such training.",
keywords = "Caregiver burden, Communication, Family caregiver",
author = "Elaine Wittenberg and Betty Ferrell and Marianna Koczywas and Ferraro, {Catherine Del}",
year = "2017",
month = "4",
day = "1",
doi = "10.1188/17.CJON.219-225",
language = "English (US)",
volume = "21",
pages = "219--225",
journal = "Clinical Journal of Oncology Nursing",
issn = "1092-1095",
publisher = "Oncology Nursing Society",
number = "2",

}

TY - JOUR

T1 - Communication coaching

T2 - A case study of family caregiver burden

AU - Wittenberg, Elaine

AU - Ferrell, Betty

AU - Koczywas, Marianna

AU - Ferraro, Catherine Del

PY - 2017/4/1

Y1 - 2017/4/1

N2 - BACKGROUND: Problematic communication among providers, patients, and their family members can affect the quality of patient care, causing stress to all parties involved and decreased opportunities for collaborative decision making. OBJECTIVES: The purpose of this article is to present one case from a pilot study of a family caregiver intervention focused on communication. METHODS: The nurse-delivered communication intervention includes a written communication guide for family caregivers, as well as a one-time nurse communication coaching call. The call is aimed at identifying caregiver communication concerns, providing communication education, and role playing problematic communication. FINDINGS: Psychological distress and caregiver confidence in communication were improved for the caregiver. Data presented from the case study demonstrate the need for family caregiver communication support and training and the potential benefits of such training.

AB - BACKGROUND: Problematic communication among providers, patients, and their family members can affect the quality of patient care, causing stress to all parties involved and decreased opportunities for collaborative decision making. OBJECTIVES: The purpose of this article is to present one case from a pilot study of a family caregiver intervention focused on communication. METHODS: The nurse-delivered communication intervention includes a written communication guide for family caregivers, as well as a one-time nurse communication coaching call. The call is aimed at identifying caregiver communication concerns, providing communication education, and role playing problematic communication. FINDINGS: Psychological distress and caregiver confidence in communication were improved for the caregiver. Data presented from the case study demonstrate the need for family caregiver communication support and training and the potential benefits of such training.

KW - Caregiver burden

KW - Communication

KW - Family caregiver

UR - http://www.scopus.com/inward/record.url?scp=85015776194&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85015776194&partnerID=8YFLogxK

U2 - 10.1188/17.CJON.219-225

DO - 10.1188/17.CJON.219-225

M3 - Article

C2 - 28315544

AN - SCOPUS:85015776194

VL - 21

SP - 219

EP - 225

JO - Clinical Journal of Oncology Nursing

JF - Clinical Journal of Oncology Nursing

SN - 1092-1095

IS - 2

ER -