TY - GEN
T1 - Collaborative software development for a Brazilian telehealth program
AU - Sanches, Luiz M.P.
AU - Harris, Marcelline R.
AU - Abbott, Patricia A.
AU - Novaes, Magdala A.
AU - Lopes, Maria H.B.M.
PY - 2014/1/1
Y1 - 2014/1/1
N2 - Telehealth services in the State of Pernambuco, Brazil are led by the Telehealth Center (RedeNUTES) and based on HealthNet 2.0 software. Among the tele-assistance services, health professionals have clinical discussions focused on second opinions. This paper reports the experience in a PhD study through mixed-methods, to evaluate the telehealth services, planning and modeling a new tool to improve a telehealth system. We described the nurse's role in each phase of this study. The method of User-Centered Design was explored in three phases as Identification of work process, User's perception and collaborative modeling, Observational usability study. The main frame was based on collaborative techniques as Collaborative Prototype Design Process, cognitive walkthrough, and thinking-aloud. The users also identified all usability problems identified by the evaluators. The methods were useful in identifying usability problems, and easy to employ using standard equipment and software thus a relatively low cost approach to usability testing.
AB - Telehealth services in the State of Pernambuco, Brazil are led by the Telehealth Center (RedeNUTES) and based on HealthNet 2.0 software. Among the tele-assistance services, health professionals have clinical discussions focused on second opinions. This paper reports the experience in a PhD study through mixed-methods, to evaluate the telehealth services, planning and modeling a new tool to improve a telehealth system. We described the nurse's role in each phase of this study. The method of User-Centered Design was explored in three phases as Identification of work process, User's perception and collaborative modeling, Observational usability study. The main frame was based on collaborative techniques as Collaborative Prototype Design Process, cognitive walkthrough, and thinking-aloud. The users also identified all usability problems identified by the evaluators. The methods were useful in identifying usability problems, and easy to employ using standard equipment and software thus a relatively low cost approach to usability testing.
KW - group processes
KW - software designs
KW - telehealth
UR - http://www.scopus.com/inward/record.url?scp=84903733320&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84903733320&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-415-2-211
DO - 10.3233/978-1-61499-415-2-211
M3 - Conference contribution
C2 - 24943546
AN - SCOPUS:84903733320
SN - 9781614994145
T3 - Studies in Health Technology and Informatics
SP - 211
EP - 218
BT - Nursing Informatics 2014
PB - IOS Press
T2 - 12th International Congress on Nursing Informatics: East Meets West eSMART+, NI 2014
Y2 - 21 June 2014 through 25 June 2014
ER -