Abstract
Enrollees' views of their health plans and physicians are important measures of the performance of the health care system. The Commonwealth Fund's 1994 survey of 3,000 adults in fee-for-service and managed care organizations documents enrollees' experiences with choosing a plan and satisfaction with that plan. Fee-for-service enrollees were more satisfied with their plan's access to and quality of care; managed care enrollees were more satisfied with their plan's cost, paperwork, and coverage of preventive care. The survey also found a high rate of involuntary plan changing, limited choice of physicians, and low levels of satisfaction among low-income managed care enrollees.
Original language | English (US) |
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Pages (from-to) | 99-112 |
Number of pages | 14 |
Journal | Health affairs (Project Hope) |
Volume | 14 |
Issue number | 2 |
DOIs | |
State | Published - 1995 |
Externally published | Yes |
ASJC Scopus subject areas
- Health Policy