Changing the chronic care system to meet people's needs

Gerard Anderson, James R. Knickman

Research output: Contribution to journalArticlepeer-review


Persons who are likely to be the heaviest users of medical and supportive care services-those with chronic illnesses, disabilities, and functional limitations-are often forced to navigate a system that requires them to perform most of the coordination functions themselves and is generally not organized around their needs. In 1996 an estimated 128 million Americans had at least one of these three conditions, and 9.5 million had all three. This paper examines the current programs designed to assist these persons and suggests changes in eligibility rules, coverage policies, and educational programs to provide a system more oriented to people's chronic care needs.

Original languageEnglish (US)
Pages (from-to)146-160
Number of pages15
JournalHealth Affairs
Issue number6
StatePublished - 2001

ASJC Scopus subject areas

  • Health Policy


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