An evaluation of unmediated versus mediated retrieval services.

James D. Buntrock, Christopher Chute

Research output: Contribution to journalArticle

Abstract

To understand if unmediated services could serve the data retrieval needs for the Mayo research investigator, a study was conducted to determine researcher interest, ability, and outcome of using a clinical data retrieval system. The results indicate about 25% of the research investigators would use a self-service retrieval tool. However, there is clear evidence a majority of the research investigators are satisfied with and prefer the mediated service because of convenience, retrieval specialist knowledge, and lack of time to perform the search themselves. Approximately 61% of the non-participants indicated they would be willing to pay a fee for continued use of the mediated service. This study confirms the interest in self-service retrieval tools, but the actual interest is lower than anticipated. The recommendation is to continue the use of mediated services and to offer self-service methods as needed, allowing the most options to the research investigator.

Original languageEnglish (US)
Pages (from-to)81-85
Number of pages5
JournalProceedings / AMIA ... Annual Symposium. AMIA Symposium
Publication statusPublished - 2002
Externally publishedYes

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