An appointment-based service center with guaranteed service

Yair M. Babad; Maqbool Dada; Aditya N. Saharia

doi:10.1016/0377-2217(95)00267-7

An appointment-based service center with guaranteed service

Yair M. Babad, Maqbool Dada, Aditya N. Saharia

Research output: Contribution to journal › Article › peer-review

7 Scopus citations

Abstract

Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.

Original language	English (US)
Pages (from-to)	246-258
Number of pages	13
Journal	European Journal of Operational Research
Volume	89
Issue number	2
DOIs	https://doi.org/10.1016/0377-2217(95)00267-7
State	Published - Mar 8 1996
Externally published	Yes

Keywords

Guaranteed service
Queueing
Service center management
Stochastic processes

ASJC Scopus subject areas

Computer Science(all)
Modeling and Simulation
Management Science and Operations Research
Information Systems and Management

Access to Document

10.1016/0377-2217(95)00267-7

Cite this

@article{f4b87e358d734237ae4768da23323f50,

title = "An appointment-based service center with guaranteed service",

abstract = "Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.",

keywords = "Guaranteed service, Queueing, Service center management, Stochastic processes",

author = "Babad, {Yair M.} and Maqbool Dada and Saharia, {Aditya N.}",

year = "1996",

month = mar,

day = "8",

doi = "10.1016/0377-2217(95)00267-7",

language = "English (US)",

volume = "89",

pages = "246--258",

journal = "European Journal of Operational Research",

issn = "0377-2217",

publisher = "Elsevier",

number = "2",

}

TY - JOUR

T1 - An appointment-based service center with guaranteed service

AU - Babad, Yair M.

AU - Dada, Maqbool

AU - Saharia, Aditya N.

PY - 1996/3/8

Y1 - 1996/3/8

N2 - Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.

AB - Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.

KW - Guaranteed service

KW - Queueing

KW - Service center management

KW - Stochastic processes

UR - http://www.scopus.com/inward/record.url?scp=0030574817&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0030574817&partnerID=8YFLogxK

U2 - 10.1016/0377-2217(95)00267-7

DO - 10.1016/0377-2217(95)00267-7

M3 - Article

AN - SCOPUS:0030574817

VL - 89

SP - 246

EP - 258

JO - European Journal of Operational Research

JF - European Journal of Operational Research

SN - 0377-2217

IS - 2

ER -

An appointment-based service center with guaranteed service

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this