Abstract
Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.
Original language | English (US) |
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Pages (from-to) | 246-258 |
Number of pages | 13 |
Journal | European Journal of Operational Research |
Volume | 89 |
Issue number | 2 |
DOIs | |
State | Published - Mar 8 1996 |
Externally published | Yes |
Keywords
- Guaranteed service
- Queueing
- Service center management
- Stochastic processes
ASJC Scopus subject areas
- Computer Science(all)
- Modeling and Simulation
- Management Science and Operations Research
- Information Systems and Management