A survey of parent satisfaction with pediatric neuropsychological evaluations

Doug Bodin, John T. Beetar, Keith Owen Yeates, Katrina Boyer, Andrew N. Colvin, Shanley Mangeot

Research output: Contribution to journalArticle

Abstract

Satisfaction with pediatric neuropsychological evaluations was surveyed by asking parents or guardians of children who completed pediatric neuropsychological evaluations at a large children's hospital over a 2-year period to complete a 30-item rating scale. The scale included items drawn from published measures of consumer satisfaction, and incorporated a well-validated measure of general satisfaction. A total of 338 surveys were distributed, with 117 completed, for a return rate of 35%. Respondents were generally similar to non-respondents, except that respondents had a higher average level of maternal education and were more likely to have been referred for neuropsychological evaluations by sources outside the hospital. Parents were generally satisfied with pediatric neuropsychological evaluations, although some parents indicated that the evaluations did not provide as much help as expected. A factor analysis of the survey instrument revealed four dimensions of satisfaction: General Satisfaction, Clinician Acceptance/Empathy, Provision of Help, and Facilities/Administrative Assistance. Maternal education was negatively correlated with all four factors, but no other demographic, patient, or clinician variables were significantly related to satisfaction. Future studies could survey physicians and educators to provide a more complete understanding of satisfaction with pediatric neuropsychological evaluations.

Original languageEnglish (US)
Pages (from-to)884-898
Number of pages15
JournalClinical Neuropsychologist
Volume21
Issue number6
DOIs
StatePublished - Nov 1 2007

ASJC Scopus subject areas

  • Neuropsychology and Physiological Psychology
  • Developmental and Educational Psychology
  • Clinical Psychology
  • Arts and Humanities (miscellaneous)
  • Psychiatry and Mental health

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    Bodin, D., Beetar, J. T., Yeates, K. O., Boyer, K., Colvin, A. N., & Mangeot, S. (2007). A survey of parent satisfaction with pediatric neuropsychological evaluations. Clinical Neuropsychologist, 21(6), 884-898. https://doi.org/10.1080/13854040600888784