A survey of automatic teller machine usage across the adult life span

Wendy A. Rogers; Elizabeth F. Cabrera; Neff Walker; D. Kristen Gilbert; Arthur D. Fisk

doi:10.1518/001872096778940723

A survey of automatic teller machine usage across the adult life span

Wendy A. Rogers, Elizabeth F. Cabrera, Neff Walker, D. Kristen Gilbert, Arthur D. Fisk

Research output: Contribution to journal › Article › peer-review

81 Scopus citations

Abstract

The purpose of this study was to analyze automatic teller machine (ATM) usage across the adult life span. We conducted an extensive survey of 9000 people in the Memphis and Atlanta metropolitan areas. Approximately 17% of those people responded. The survey assessed detailed demographic information, experience with technology in general, experience specially related to ATMs, problems and dislikes with ATMs, and reasons that people do not use ATMs. The survey provided a valuable set of data. First, we have detailed information about the emographics and individual characteristics of ATM users and nonusers; importantly, these data are stratified across the adult life span. In addition, we know the likes and dislikes of ATM users and the types of problems they typically have using ATMs. Moreover, we have detailed analysis of why adults of all ages may choose not to use ATMs. Training and design implications of these data are discussed.

Original language	English (US)
Pages (from-to)	156-166
Number of pages	11
Journal	Human Factors
Volume	38
Issue number	1
DOIs	https://doi.org/10.1518/001872096778940723
State	Published - Mar 1996
Externally published	Yes

ASJC Scopus subject areas

Human Factors and Ergonomics
Applied Psychology
Behavioral Neuroscience

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Cite this

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abstract = "The purpose of this study was to analyze automatic teller machine (ATM) usage across the adult life span. We conducted an extensive survey of 9000 people in the Memphis and Atlanta metropolitan areas. Approximately 17% of those people responded. The survey assessed detailed demographic information, experience with technology in general, experience specially related to ATMs, problems and dislikes with ATMs, and reasons that people do not use ATMs. The survey provided a valuable set of data. First, we have detailed information about the emographics and individual characteristics of ATM users and nonusers; importantly, these data are stratified across the adult life span. In addition, we know the likes and dislikes of ATM users and the types of problems they typically have using ATMs. Moreover, we have detailed analysis of why adults of all ages may choose not to use ATMs. Training and design implications of these data are discussed.",

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A survey of automatic teller machine usage across the adult life span

Abstract

ASJC Scopus subject areas

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