TY - JOUR
T1 - A process for developing a telehealth equity dashboard at a large academic health system serving diverse populations
AU - Hughes, Helen K.
AU - Hasselfeld, Brian W.
AU - Cooper, Lisa A.
AU - Thornton, Rachel L.J.
AU - Commodore-Mensah, Yvonne
N1 - Publisher Copyright:
© Meharry Medical College.
PY - 2021
Y1 - 2021
N2 - Johns Hopkins Medicine (JHM) rapidly implemented telehealth system-wide as part of its COVID-19 pandemic response. In a four-month period (January–May, 2020), video visits across the system increased more than 1,000-fold (from approximately 80 to 80,000 per month). For vulnerable populations, telehealth may reduce or exacerbate disparities in access to and quality of care. To enhance equity in telehealth access, we must assess, in the moment, how system-wide digital health strategies affect vulnerable populations. In this commentary, we describe how we are developing a telehealth equity dashboard and our plans to apply the data for system-wide improvement in telehealth access. We describe key elements of this process including the composition of the team involved in dashboard creation, how a telehealth impact assessment tool can be used to determine which measures to track, and how dashboard data will inform action across the system to advance equity in telehealth.
AB - Johns Hopkins Medicine (JHM) rapidly implemented telehealth system-wide as part of its COVID-19 pandemic response. In a four-month period (January–May, 2020), video visits across the system increased more than 1,000-fold (from approximately 80 to 80,000 per month). For vulnerable populations, telehealth may reduce or exacerbate disparities in access to and quality of care. To enhance equity in telehealth access, we must assess, in the moment, how system-wide digital health strategies affect vulnerable populations. In this commentary, we describe how we are developing a telehealth equity dashboard and our plans to apply the data for system-wide improvement in telehealth access. We describe key elements of this process including the composition of the team involved in dashboard creation, how a telehealth impact assessment tool can be used to determine which measures to track, and how dashboard data will inform action across the system to advance equity in telehealth.
KW - Data analytics
KW - Health care disparities
KW - Health equity
KW - Telehealth
KW - Telemedicine
UR - http://www.scopus.com/inward/record.url?scp=85105619948&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85105619948&partnerID=8YFLogxK
U2 - 10.1353/hpu.2021.0058
DO - 10.1353/hpu.2021.0058
M3 - Comment/debate
AN - SCOPUS:85105619948
SN - 1049-2089
VL - 32
SP - 198
EP - 210
JO - Journal of health care for the poor and underserved
JF - Journal of health care for the poor and underserved
IS - 2
ER -